Hey Keven,

Our cart has not yet produced the error, and it has been over a week. I'm finally breathing a small sigh of relief!

I had the new user error happen three times again this weekend. I would like to think that it is not causing lost sales, but I would feel much better if we could pin down the exact cause of the issue.

I will give you any admin/ftp info you require. Just let me know.

Hi Alex,

Glad to hear your store remains error free, please let us know if anything turns up.

Regarding the Admin Alert you reported, I have seen this error reported once before and it had to do with the Page Templates.

Can you confirm that the either the ProductListSingleColumn.ascx or ProductListMultiColumn.ascx Page Template files have been saved in the Portals\0\SmithCart\Templates folder?

If the templates have been saved to the folder specified above please try taking the following steps to resolve this issue:

1. From the store admin menu, click on the page template button to go into the page template editor and delete all your page templates.

2. In file explorer, navigate to your \portals\[portalid]\smithcart\tenplates folder

3. Delete all the files in the \portals\[portalid]\smithcart\templates folder

4. Reset iis and restart the application from the dnn host menu

5. Go to product listing page and see if your products are displayed.

Thanks