The Clerk’s Self Help Center now offers the public the opportunity to conveniently schedule attorney consultations online. With this new feature, anyone can easily schedule their attorney consultations by visiting the Clerk’s website at mypinellasclerk.org. The accomplishments of this program are deeply rooted in the assistance offered to self represented litigants as they face complicated and emotionally taxing legal matters.
Self-service appointment booking for single and multiple locations
Selling PDF documents as an add-on product so users can download necessary items before their appointment
A color-coded calendar report for admins to view/change appointments
Allow admins to impersonate on-site and phone customers to schedule appointments on their behalf from an admin system
On-site payment processing and cash drawer totalling to integrate with website
Customizable availability for date/times to include lunch breaks, holidays and more
We were able to take our existing shopping cart and booking functionality, and tailor it specifically to the requirements of the Pinellas County Circuit-Court self-help system for online attorney bookings. Users are able to log in to the website and book an appointment that suits their needs by date and time, at multiple locations. The client has full control over available date and time blocks, as well as duration of appointments, setting a minimum and maximum value. Users then select an appointment type, such as eviction, name change, tenant rights, and more. They also have the ability to add on products such as downloadable documents to bring with them to their self-help appointments.
Our Self Help Center has become an invaluable resource for our community and this new online scheduling feature aims to further facilitate the process of helping customers navigating the legal system on their own. It is very rewarding to be able to continue enhancing our services offered to the public as they seek help with their legal matters.
Ken BurkeClerk of the Circuit Court and Comptroller, Pinellas County Florida
We can customize this solution to fit the needs of any business that needs an appointment booking system. If you want more information our online appointment booking solution, you can download the full case study here.