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11/4/2011 10:16 AM
 

Hi Guys,

I am using Smith Cart Ver. 4.67 with DNN Ver. 6.0.2.  I have setup the shipping to use UPS real time calculation for UPS Ground only and I have added a Handling Fee of $10.00 to every Order. 

Next I wanted to just "Hide" the Handling Fee so that it did not show everywhere and simply combine it with the Shipping Cost to make it show as just part of the Shipping Cost.  The problem is it seems I cannot have my cake and eat it to.  If I check the box that says 'Hide Handling' that's exactly what it does, it hides it and acts as if it doesn't exist at all so all I get added to the Order is the actual Shipping Cost with no Handling Fee added.  If I click the checkbox to combine the shipping and the handling fee then it still displays in the Cart as 'Handling Fee' $10.00 even if I have not clicked the Calculate Shipping button, even if you do not have anything in the Cart and click 'View Cart' it shows Handling Fee: $10.00.

Is there a way around this so that the Handling Fee is not shown but is added to the Shipping Cost throughout the Cart?

 
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11/4/2011 9:59 PM
 

Hi Dennis,

I have not been able to replicate this behavior on our test portal. i have added at $10.00 Handling Charge and enabled the Hide Handling feature and the $10.00 is still added into the total without displaying the charge. Screenshot below:

Thanks,

 
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11/5/2011 6:44 AM
 

Hi Kevin,

I have attached some screen shots of my own for you to look at.  There are a total of 5 shots including how the Cart Shipping & Handling is setup, and what is seen when you place an Order and Clear your Cart.

Mine is not happening like yours.

Again I am using Ver. 4.67, I have not installed the new Version 4.70 that I got from you guys last night with the modificatiions we requested.

Dennis

 
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11/7/2011 5:01 PM
 
Hi Dennis,

According to your screenshots, it appears that the Handling Charge is getting applied as designed when you have "Combine Shipping and Handling" enabled. The Handling Charge should also be applied if the "Combine Shipping and Handling" feature is not enabled and "Hide Handling" feature is enabled, which is what is represented in the screenshot I posted above.

Thanks,
 
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11/9/2011 4:01 AM
 

Hi Kevin,

Now I get it.  I was expecting something different so it was my misunderstanding of what the feature actually does.  I thought adding a Handling Fee and clicking 'Hide' meant it was a 'Transparent Hide' and that the Cusotmer would not be able to detect it at all.  And that clicking Combine Shipping and Handling would make it completely transparent.  Anyway, I understand now.

I have ask David to give me a quote on making it 'Transparent' and adding it into the Shipping Calculation so that the only person that knows there is a Handling Fee is the person that setup the Cart.

Thanks,

Dennis

 
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11/10/2011 3:26 PM
 
Hi Dennis,

That is a great idea for an enhancement! Thanks for letting us know this issue has been resolved.

Thanks
 
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