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5/31/2010 6:57 AM
 

Hi,

I want my customers to be able to pay either by using PayPal, Cash or Cheque (or rather, Check). I've setup my BuyNow modules with the Payment Gateway Setup set to manual and the Show PayPal Checkout Option checked.

What I get on the checkout screen is a confusing, usability mess.

I get a single line with two radio buttons saying Credit Card and PayPal and on the next line, a Payment Method drop down (marked Required) with the options: -Select- and Check.

As a tech savvy and seasoned online shopper, I'm confused about what's going on and I know my customers are going to be really thrown.

My expectation was to see a list of options like:

(*) Check

( ) PayPal

I know there isn't a Cash option (would be great if one were added) and I dont want to see a Credit Card option (which I haven't asked for).

Are my expectations off? Is there a better way to achieve what I want (which is the option for customers to pay by PayPal or send in a cheque or cash in an envelope - this is for a local school, not a business).

The plan is to go live tomorrow, but at the moment I'm lacking the confidence to.

Thanks,

Jeff

 
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5/31/2010 8:53 PM
 

I can see what your saying with the combination of payment methods you are using the radiobutton list as you outlined would be a better control choice. When we implemented the single line radio button list with the credit card and paypal checkout option the cart did not have all the non credit card payment method options like check, PO, telephone etc. In fact, the check, PO, telephone payment options were just implemented about 3 weeks ago and I dont think any other customers have tried to use the payment method combo of paypal standard and check. We will add this to the dev list.


At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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HomeHome Product Discus... Product Discus...SmithCartSmithCartPayment Methods - Very confusedPayment Methods - Very confused