I have a Smith Cart installation that is working properly. However, the client is changing the structure of thier site and the DNN installation will only be running for a couple sections of the site. To access these sections, the client will be using subdomains. We have used the ifinity urlMaster module to direct the subdomain to the correct section of the site:

https://giftcards.ipbiloxi.com

However, there appears to be a license issue. If we disable the subdomain redirect and go to that page using either ipbiloxi.com or www.ipbiloxi.com the error goes away. I am not sure if this is a license issue or something with the redirecting?

Do I need to get the license reissued so it will work with that subdomain?

 

 

DNN 6.1.2

Shopping Cart 4.84

I have a similar problem. I requested the license under www.miteksoftwaretools.com. The client now wants the default portal to be www.mitektools.com with www.miteksoftwaretools.com as a portal alias.  When I have www.mitektools.com as the url and go to the store I get the message that the software needs to be licensed. When I have www.miteksoftwaretools.com in the url  the store comes up as fully licensed.  Can you assist in making my license work for both www.miteksoftwaretools.com and www.mitektools.com.

Thank you,

Judy

Hi Judy,

Our software modules are licensed per domain name and one license allows you to run the module on one live domain name and one test domain name. The license logic validates the primary domain name in the url giving you the ability to setup and run the module on multiple sub domains for your domain name. For example, if your live domain name is mywebsite.com then you are able to use the module on the following domain names:

www.mywebsite.com
mywebsite.com
test.mywebsite.com
dev.mywebsite.com
etc, etc.

The license logic validates the primary domain name within the url so the reason the trial message is still showing is because you are running the module under a different domain name that you asked us to generate the license key for. You can request a re-issue of your store license key here https://www.smith-consulting.com/pd/k....

Thanks,

Hi Judy,

The Cart is licensed per domain name when you purchase a cart license we generate your license keys for one live domain name and one test domain name. If your second live domain mitektools.com redirects to miteksoftwaretools.com then the license key you were sent will work for you. If your second domain mitektools.com redirects to the same site but mitektools.com remains in the url so you actually have 2 unique domain names pointing to the same site then you would need to purchase a second domain license.

For example, we have smith-consulting.com and smithcart.com redirecting to the same site but when you type in smithcart.com it redirects the same site and the url changes to smith-consulting. If you have your second domain setup similar to the way we have smithcart.com setup then you only need once license. If you want to configure your web server so it displays the 2 unique domain names in the url then you need 2 domain licensees.

Hope this helps!

Hi Judy,

Since you initially requested a license for miteksoftwaretools.com, we will need to have your license key re-generated to enable mitektools.com to be licensed. You can request a re-issue of your store license key here https://www.smith-consulting.com/pd/k....

The Re-issue Store Key service fee of $20 covers the time it takes us to re-issue and update your license records.

Thanks,