Hi Jon,
We have emailed you and are currently awaiting access information to your site to move forward with your Priority Support. Please confirm you have recieved support's by replying or you can you can email me directly a kevin@smith-consulting.com with the following information:
1. Ftp url, UserID and password
2. Database access that will allow me to access your db from my sql mgmt. studio or a web interface where I can delete stored procedures and run sql scripts. Database url, name, UserID and password
3. Host account access to your portal and url
Or Remote desktop if you have a dedicated server.
You can get items 1 and 2 from your hosting company.
Thanks,