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Joined: 5/9/2011
Posts: 16
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Hi Kevin,
I cannot find where to add image gallery and effects options so that the product zoom or additional images added can be displayed. I am running dnn 4.6.2 and sc 4.5 I have gone through all the settings options for productdisplay etc. and figure it may be a JS issue? Any ideas would be great.
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Joined: 1/1/0001
Posts: 0
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Hi Karl,
You can enable the Image Gallery effects by using the by enabling the option you wish to use in the Product Details module settings in the Image and Gallery effects section.
Thanks,
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Joined: 5/9/2011
Posts: 16
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Hi Kevin,
The issue seems to have arisen since we upgraded and now the options for gallery and zoom simply are not present.
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Joined: 1/1/0001
Posts: 0
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Hi Karl,
Do you mean the options to enable the image gallery are not being displayed in the ProductDetails module settings? Or that the image effects are not taking effect once you have enabled them in the ProductDetails module settings?
Thanks,
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Joined: 5/9/2011
Posts: 16
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Thanks Kevin!
The options to enable aren't being displayed in the ProductDetails module settings.
Regards,
Karl
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Joined: 1/1/0001
Posts: 0
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Hi Karl,
Not sure what could be causing this issue as I am an able to reproduce the same behavior and no one else has reported this issue. To get a working Cart on your site I recommend you download the latest version of the Cart from our site and then do a clean install of the cart using the instructions found in the following post: https://www.smith-consulting.com/Foru...
Thanks,
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Joined: 5/9/2011
Posts: 16
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Thanks Kevin,
Upgrading the cart is what caused the problem, so buying a new cart and then going through the process of a clean install is not something we relish. Is there a module within the cart system that manages the gallery which can be reinstalled perhaps?
Regards,
Karl
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Joined: 5/9/2011
Posts: 16
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If I upgrade the site from 5.6.2 to latest dnn (in the hope that this may assist) will the cart need to be upgraded too?
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Joined: 5/9/2011
Posts: 16
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I just noticed that I have smith cart 4.49 for dnn5 - is there a smith cart 4.49 for dnn 6.x?
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Joined: 1/1/0001
Posts: 0
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Hi Karl,
Purchasing the Cart or upgrading you DNN installation is not required, I would recommend first testing a clean install of the Cart which you already have in a DNN test sandbox to confirm if the issue can be resolved. Please see the following post for directions for setting up a DNN sandbox to test in:
http://www.smith-consulting.com/Forum...
SmithCart v.4.46+ support DNN6, if you choose to upgrade your DNN installation but again this is not required.
Thanks,
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Joined: 5/9/2011
Posts: 16
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Hi Kevin,
I have checked that article out, but before I contemplate that further, there is also an issue that occurs from time to time and may be related, it is fairly serious:
This problem has happened before where sometimes people are getting free shipping.
Traditionally you MUST click 9.95 shipping however customers must either:
1) Be clicking the shipping and the cost simply isn't being added onto the total cost
OR
2) The customer must have the option of not choosing shipping and gaining free shipping.
Either way we have to resolve this.
Ive tried myself using the exact same products that the customer has purchased however I still MUST select shipping costs.
I assume it must just be a small glitch that happens on the odd occasion.
80% of the time customers pay shipping but its just the small few getting through.
Any advice?
Cheers,
Karl
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Joined: 1/1/0001
Posts: 0
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Hi Karl,
How do you have your Shipping configured for your store?
Do you have any coupons setup or being used with the orders which the Shipping rate was not applied to?
Thanks,
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Joined: 5/9/2011
Posts: 16
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Hi Kevin, yes I believe that fixed it! We checked how the coupons were setup and I see that is the problem. It was applying the discount to shipping.
Many thanks!
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Joined: 1/1/0001
Posts: 0
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Hi Karl,
Thanks for posting back with an update. Glad to hear the solution was in the coupon configuration!
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