We cannot send emails from our shopping cart. We configured the email templates, and any other from emailers on the website work just fine, including the smtp test that comes in dnn. Orders are already in the database.

 

Upon inpecting the site log these entries were found when placing orders:

2/16/2012 12:17:28 PM  Admin Alert      Error : Object reference not set to an instance of an object.;  ...

Error : Object reference not set to an instance of an object. Server Name: ----------

and

	2/16/2012 12:17:28 PM  Admin Alert      StackTrace : at Smith.DNN.Modules.BuyNow.SCMail.SendMail(Int32 bu ...
StackTrace : at Smith.DNN.Modules.BuyNow.SCMail.SendMail(Int32 buyNowTabModuleID, CustomerInfo customer, StoreOrdersInfo order, BillingAccountInfo account, EmailLabelInfo ei, BuyNowSettingsInfo bi, UserInfo ui, InvoiceToInfo invoiceInfo, String emailType) Server Name: __----------

We are using smith 4.6.0 with dnn 5.6.3

Hello,

How do you have your Cart Settings configured? Primarily your Payment Setup, Shipping and Handling Setup and Tax Setup sections.

I am unable to test this issue on the same version of the Cart as you are running as the current version released is v.4.86. To confirm the issue is fixed in the latest version of the Cart you can download the trial version and then upgrade to the latest build to fix the issue. As always we recommend doing the upgrade in a test environment and make sure you have a full backup before installing on your live site.

Thanks,

After the upgrade the shipping methods work just fine but emails still are not sending.

 

 

 

2/17/2012 8:50:52 AM   Admin Alert       StackTrace : at Smith.DNN.Modules.BuyNow.SCMail.ReplaceEmailToken ...

StackTrace : at Smith.DNN.Modules.BuyNow.SCMail.ReplaceEmailTokens(String emailBody, CustomerInfo customer, StoreOrdersInfo order, BillingAccountInfo account, UserInfo ui) at Smith.DNN.Modules.BuyNow.SCMail.SendMail(Int32 buyNowTabModuleID, CustomerInfo customer, StoreOrdersInfo order, BillingAccountInfo account, EmailLabelInfo ei, BuyNowSettingsInfo bi, UserInfo ui, InvoiceToInfo invoiceInfo, String emailType, String payMethodMessage) Server Name: ADMINW7

 

I guess this error is taken care of right now. The emails started working a few hours after the upgrade.