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5/22/2010 8:55 AM
 
George Kli
No Ranking

Joined: 4/5/2010
Posts: 11

I’ve tested Smith Shopping Cart 2.88 Using PayPal Standard. I experience two issues.

  1. When payment is made via PayPal Standard without logging to PayPal Account (just using a credit card), the user is returned from PayPal to the Confirm Payment page. See issue http://www.smith-consulting.com/forum...
  2. When buying a product configured to assign a user to a role, the assignment takes please before the payment is made. It is very important to make the role assignment after a successful payment.

I understand that PayPal Standard is not the best choice. Would any of these issues be resolved by switching to PayPal Website Payments Pro? What would you recommend as the best solution for these issues?
 
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5/22/2010 11:33 AM
 
Dave Smith
1st Level Poster

Joined: 7/28/2009
Posts: 1452

I remember the forum thread regarding the paypal standard return issue and we made the change that paypal tech support recommended and added the rm=2. That never worked for you? or did the hotfix work then when you upgraded it stopped working? The issue you raise about the role being added for the user prior to going to paypal standard for payment is an interesting issue and is unique to paypal standard all other gateway options add the role assignment after successful purchase. The issue is that half the people after being redirected to paypal and making payment close their broswer window and never wait to be redirected back to the cart. For carts that use paypal standard if we waited to assign the role then half the people who paid would not be added to the role because they close their browser window or navigated to another site.

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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5/23/2010 5:58 AM
 
George Kli
No Ranking

Joined: 4/5/2010
Posts: 11

Rm=2 never worked. In my experience the behavior remained the same – the user gets returned to the Confirm page.

Regarding the role assignment after purchasing a product, what is the behavior with PayPal Website Payments Pro?
 
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5/23/2010 10:41 AM
 
Dave Smith
1st Level Poster

Joined: 7/28/2009
Posts: 1452

On a credit card decline paypal standard will return to the confirm screen and on an approval paypal will return to the confirm status. On our test portals paypal standard returns correctly to the proper page. I tried with rm=1 and rm=2 and it functions correct in both cases. Is your site configured for United States or another country? Any other info you can give about your setup that might help figure out the issue is welcomed.

With PayPal Website Payments Pro the user stays on your site thoughout the checkout and credit card payment so roles are assigned after the credit card is successfully authorized.

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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6/3/2010 7:23 AM
 
George Kli
No Ranking

Joined: 4/5/2010
Posts: 11

Switching to PayPal pro solves the two issues. Unfortunately for my very low-volume store this is not a viable option.


I need to continue troubleshooting PayPal Standard. To answer your question about what may be different in my installation - the PayPal account is in Canadian dollars. Hopefully this helps in the troubleshooting of the return to the Confirm page after successful payment.


Regarding the role assignment – could you have an option to make the assignment after the return from the PayPal Standard payment? I use this feature to sell club memberships. Suddenly I have club members that cancelled the payment process. To me the lesser evil is to fix manually the few legitimate users that didn’t bother returning to my site. The hassle to police abusers that stopped the payment intentionally is more costly.
 
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6/4/2010 1:28 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Regarding paypal standard have you tried the sandbox and live? If so is the return issue the same for both?

Regarding the role assignment, I see what your saying regarding changing the role assignment to after the user returns to your site that may be a better way to go. So far the way the cart handle role assignment for paypal standard has not been an issue for anyone else you are the first to report the issue. If anyone else has an opinion please chime in. I would hate to change it then create a problem for our other users that are happy with how it works now.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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