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3/19/2012 2:29 PM
 
Steve Krantzman
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Joined: 5/6/2010
Posts: 6

On March 13, I purchased and installed SC.  After installing the license files provided, the licensing message still shows at the bottom of the screen.  Veronica promptly reissued the license files, still no luck. Veronica then provided a new DLL file to replace an existing one, and this still did not fix the issue.

Because I upgraded the latest trial version of SC to the version I purchased (4.93) I decided to do a complete uninstall and followed by a clean install. Added back the license files, but the problem still persists. By the way using DNN 6.1.4

To make matters worse, of course I need this page up ASAP.

Searching for License Errors did not help.  Anyone encounter this issue in the past?

Steve
 
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3/19/2012 6:21 PM
 
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Joined: 1/1/0001
Posts: 0
Hi Steve,

Check the following event viewers on your server to confirm if any errors are being logged:

- DNN Event Viewer
- Windows Event Viewer
- SQL Server Event Viewer

On your server make sure you have permission set properly in your dnn root folder to access binary files and also permission to access files with no extension and the extension "key"

If you are using ftp to copy the license files to your server make sure you use the binary file transfer option.

Also, make sure that your virus protection software is not disallowing the files.

Thanks,
 
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