Hi, We purchased your software last Friday. We are working diligently to get the store implemented. We are using the latest version of 6.01.05; and the latest version of your store 4.93. But, can not get shipping implemented to handle what we need to do. So, your help will be greatly appreciated. If we can not get this resolved, we can not use the smith-cart store.
1. Have 25 products, each with their own weight and dimensions
2. We use USPS and Federal Express to ship our product
3. We use different box sizes to ship - Heavy & Light small items, Heavy and light large items
4. Customers purchase any combination of items and any amount of the items that are purchased - all shipped in one or more boxes.
We have tried every which way to get the shipping to calculate. We have tried reverse "engineering" - i.e. test cases of all sorts - to get a reasonable amount to calculate to ship.
How should we define the shipping?
We have tried Zone shipping; Zone Shipping by Weight; Custom Shipping by Weight; Using Categories - and the shipping calcs really fall apart when we order multiple items of different weight and dimensions.
Possibly we dont have a code set right, a weight entered correctly (lbs or oz), or something.
Do you have another customer selling products like ours?
This install is replacing an older on-line store. We are currently off-line and not getting any orders. Your help is very much needed.
Jenny