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Joined: 6/7/2010
Posts: 35
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I have gone through all stages of the shopping cart process and don't see it.
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Joined: 3/11/2010
Posts: 1979
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Its on the last page of the checkout after the credit card is successfully processed, on the confirmation status page.
-Scott
Scott Kelly
Project Manager
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Joined: 6/7/2010
Posts: 35
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So I guess I can't test this unless I run another transaction.
Doesn't it make more sense to put the Special Instructions before the transaction gets processed so it becomes part of the confirmation email?
Also, where do the Special Instructions go after the transaction is processed? Is it sent as an email to the administrator even if the transaction is already processed? Does the customer need to have an account created?
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Joined: 3/11/2010
Posts: 1979
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If you use your payment gateway test account then you can run credit card transactions using a test credit card and nothing gets charged to your card. There are custom textboxes that you can enable on the product detail page and the confirmation page before the credit card is processed that can be used to collect special instructions if you want to collect the special instructions before the credit card is processed. If you use the special instructions field on the confirm status page then the special instructions are emailed when the user clicks the "Next" button at the bottom of the confirm status page.
The special instructions field is saved to the database in the smith_orders table and a confirmation email will be sent to the 3rd party fulfillment house, customer and store admin with the special instructions and other custom fields entered on the confirmation page.
-Scott
Scott Kelly
Project Manager
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Joined: 6/7/2010
Posts: 35
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I am not seeing a "Next" button on the confirm status page - mine says "Close" which is confusing for the customer. I did click "Close" after I input text in this field and no email was sent even though it was saved to the "Special Instructions" field in the customer record.
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Joined: 6/7/2010
Posts: 35
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Also, I tried putting a "Special Instructions" field on the Shipping confirmation page and that info did not carry through to the email confirmation or the customer record page.
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Joined: 3/11/2010
Posts: 1979
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The button on the confirm status page defaults to "Close" but in the cart settings under the confirmation page section you can upload your own button that says anything you want. Clicking the "Close" button on the confirm status page triggers the cart to save the special instructions and any of the other custom fields to the database and also triggers a second email confirmation with the special instructions included.
-Scott
Scott Kelly
Project Manager
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Joined: 6/7/2010
Posts: 35
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Ok, I was able to go into the file and simply change the text from "Close" to "Next" - however, the custom fields still don't carry through. I can add a field that says "Special Shipping Instructions" but those don't show up on the Customer Record file or in the email confirmation.
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Joined: 3/11/2010
Posts: 1979
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Are you using the predefined special instructions field or did you define a new custom field?
Scott Kelly
Project Manager
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Joined: 6/7/2010
Posts: 35
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I tried both, including a custom textbox under Checkout Step 1 Configuration which did not see the information carry through to the Customer Record.
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Joined: 3/11/2010
Posts: 1979
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All the custom fields on the confirm status page including the special instructions are saved to the orders table not the customer table.
Scott Kelly
Project Manager
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Joined: 6/7/2010
Posts: 35
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That's what I meant - the Order Detail page. Shouldn't they also show up on the confirmation email?
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Joined: 3/11/2010
Posts: 1979
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Clicking the "Close" button on the confirm status page triggers the cart to save the special instructions and any of the other custom fields to the database and also triggers a second email confirmation with the special instructions included that is sent to the portal admin and the email you entered as a 3rd party "CC" email in the cart settings.
-Scott
Scott Kelly
Project Manager
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Joined: 6/7/2010
Posts: 35
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I understand that's what you're saying, but I'm telling you that's not what's happening. I haven't received a second email confirmation in either case. I also see that the Special Instructions are saved to the Order Detail page as well but the custom fields are not...
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Joined: 3/11/2010
Posts: 1979
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Are you recieving the first email confirmation that the cart sends right after the credit card is processed?
The manage order detail page only displays the special instructions not the other custom fields. Are you looking at the smith_orders table in sql mgmt studio or the manage order details screen?
Scott Kelly
Project Manager
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