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Joined: 8/1/2010
Posts: 252
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PWM wrote:
Hi,
This is not solved or I am doing wrong. Please help.
The Special Instructions field is still AFTER the email has been sent, right?
How can this information appears in the email?
Let me know if I am doing something wrong.
If not, please solve this situation.
Thanks a lot.
In the past, an email was sent when the order was successful, and a second email with special instructions was sent if the user entered special instructions and hit "confirm".
PWM, does this work? I haven't upgraded yet.
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Joined: 1/1/0001
Posts: 0
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Hi Daniel,
Yes, it works. A confirmation email is sent when the order is successful, and a second email with special instructions is sent to the Store Admin if the user enters special instructions on the Confirm Status page. If you would like to verify this in our test environment before upgrading your site please send an email with a link to this post to kevin@smith-consulting.com and I will provide you with login credentials.
Thanks,
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Joined: 6/3/2011
Posts: 76
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Hi,
This is not working for me.
Do I have to config something special?
I receive the orders emails, but I do not receive an email with special instructions.
Thanks,
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Joined: 1/1/0001
Posts: 0
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Hello,
Have you added the Special Instructions email token to your User Confirmation Email Template?
Thanks,
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Joined: 6/3/2011
Posts: 76
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Hi Kevin,
Yes, I did.
But, you know, the special instructions field is a step AFTER the email has been sent.
Do I have to config any other option?
Thanks
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Joined: 1/1/0001
Posts: 0
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A confirmation email is sent when the order is successful, and a 2nd email with special instructions is sent to the Store Admin if the user enters special instructions on the Confirm Status page.
Thanks,
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Joined: 6/3/2011
Posts: 76
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It is not happening.....
How can we solve this?
Thanks
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Joined: 1/1/0001
Posts: 0
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Hi PWM,
Can you login to our test site and try to replicate this issue? This will determine if the issue is with the latest version of the cart or an issue with your specific dnn portal/cart install. Please send an email with a link to this post to kevin@smith-consulting.com and we will provide you with login credentials.
Thanks,
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Joined: 8/1/2010
Posts: 252
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I seem to have it working on a test portal.
As you know, the user confirmation email and the admin notification email are both sent twice - once when the order is done, and again when special instructions are submitted. This makes some users think that payment has gone through twice. This is bad. And a bit weird.
Why not:
a) The second email should have the subject line "Special Instructions Received For Order ID [ORDERID]".
(Is there anywhere in code I can do this customisation?)
OR
b) Another email template for when special instructions are submitted. The order details really don't need to be repeated in two emails.
OR
c) Why not just put the special instructions box on the previous screen before submitting payment? Then it can all be done in one email and you don't have to worry about sending anything twice?
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Joined: 6/3/2011
Posts: 76
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Hi, I totally agree with the sugestion C.
And it is not working for me. I need help, please.
Thanks a lot.
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Joined: 1/1/0001
Posts: 0
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Hi Guys,
Thanks for the suggestions Daniel however both A and B would be considered feature enhancements as they require programming changes to the module. If you or PWM would like to sponsor or team up to sponsor a portion of the development for either of these enhancements and prioritize them into programming please submit a quote request at the following link: https://www.smith-consulting.com/Services/RequestaQuote.aspx
for suggestion C, a solution if you would like the user to be prompted to enter special instruction on an earlier screen of checkout, you can use one of the Custom Textboxes on Step 1 and open up the Step1.ascx file to change the TextMode of the textbox to MultiLine. You can then add the [CUSTOMTEXTBOX1] or [CUSTOMTEXTBOX2] tokens to the Email Confirmation.
Hope this helps!
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Joined: 8/1/2010
Posts: 252
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Kevin wrote:
Hi Guys,
Thanks for the suggestions Daniel however both A and B would be considered feature enhancements as they require programming changes to the module. If you or PWM would like to sponsor or team up to sponsor a portion of the development for either of these enhancements and prioritize them into programming please submit a quote request at the following link: https://www.smith-consulting.com/Services/RequestaQuote.aspx
for suggestion C, a solution if you would like the user to be prompted to enter special instruction on an earlier screen of checkout, you can use one of the Custom Textboxes on Step 1 and open up the Step1.ascx file to change the TextMode of the textbox to MultiLine. You can then add the [CUSTOMTEXTBOX1] or [CUSTOMTEXTBOX2] tokens to the Email Confirmation.
Hope this helps!
Thanks Kevin, that works.
However now when the user hits confirm on the confirm page, they still of course receive a second email which is now a duplicate of the first email. Is there any way to prevent this second email being sent entirely? It's weird behaviour from the customer's point of view - they often think they have made a duplicate payment and phone us.
(Also the confirmation email is missing token labels: Subtotal and Discount are blank, and the [CUSTOMTEXTBOX1] is missing too. But I don't really care about this if we can stop the duplicate email from sending).
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Joined: 1/1/0001
Posts: 0
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Daniel wrote:
Thanks Kevin, that works.
However now when the user hits confirm on the confirm page, they still of course receive a second email which is now a duplicate of the first email. Is there any way to prevent this second email being sent entirely? It's weird behaviour from the customer's point of view - they often think they have made a duplicate payment and phone us.
(Also the confirmation email is missing token labels: Subtotal and Discount are blank, and the [CUSTOMTEXTBOX1] is missing too. But I don't really care about this if we can stop the duplicate email from sending).
Hi Daniel,
You can disable the Special Instuctions feature to prevent the 2nd email from being sent.
Thanks,
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Joined: 8/1/2010
Posts: 252
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Kevin wrote:
Hi Daniel,
You can disable the Special Instuctions feature to prevent the 2nd email from being sent.
Thanks,
Hi Kevin,
I tried that. Doing this does not disable the second email. Instead, it still sends some older version of the second email with broken tokens.
Any way to stop this second email being sent? I assume it requires changing the code-behind btn_submit() method. Could a hotfix be supplied? We are getting heaps of people calling up thinking they have double-ordered.
Regards,
Daniel.
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Joined: 6/3/2011
Posts: 76
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Hi Kevin,
Your suggestion worked fine for me.
I just have one question.
As using as a custom field in step1, this information is showed everywhere the token [SHIPPINGADDRESS] is used, right?
Is there any way we can edit the information showed in this token [SHIPPINGADDRESS]?
Thanks,
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