HomeHome Product Discus... Product Discus...SmithCartSmithCartCart not working correctly after version 5.00 installCart not working correctly after version 5.00 install
Previous
 
Next
New Post
6/15/2012 7:14 PM
 
jennifer
No Ranking


Joined: 4/2/2012
Posts: 4

After attempting multiple clean installs, I'm still having the same issues.

1.) Pagination does not work. It continues past the number of items in my store (e.g. showing 21-30 of 18) and will keep going with no end. It also doesn't change the items listed when the page is changed: the same several items are shown and you cannot view the rest by changing pages.

2.) Button images in the BuyNow module are stretched and wrap around multiple lines. In IE9 the ADD TO CART and VIEW CART buttons span 3 lines. This does not happen in Chrome or Firefox.

3.) When copying my products back into my store, following this guide (pdf attached to post), I get an error on the smith_products table stating:   "Violation of PRIMARY KEY constraint 'PK_Smith_ProductVariantGroup'. Cannot insert duplicate key in object 'dbo.Smith_ProductVariantGroup'.".

I tried to upload screenshots of these issues, but this forum tells me that "An error has occurred. Error: is currently unavailable."

Smithcart version: 5.00
DNN version: 6.1.3
SQL Server version: 2008 R2
 
New Post
6/15/2012 9:56 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979

Hi,

You can upload screen shots to the forum by using the "Image" button in the rich text editor you write your forum posts using.  See the following screen shot that points out the button to use to upload images to your forum post:

 

I am unable to recreate the issues you are reporting on a clean install.  Sounds like you have not completely removed all Smith Cart modules or have not deleted all tables and sprocs before attempting to install again.   Also, make sure you reset iis or recycle the application in dnn before installing the cart.   Not sure if its possible in your case but a solution that will definitely work would be to install the cart on a new dnn 6.2 portal.  We are also available for hands on consulting and phone support if this is a live site that you need up and running immediately http://www.smith-consulting.com/Forums/Support.aspx.

Regarding item 3, "When copying my products back into my store I get an error stating Violation of PRIMARY KEY" .   Are you importing your products via the built in product import in Smith Cart or are you importing them in ssms?     The primary key violation error is becuase you have not removed all your products before attempting to import them back in, hence the primary key error.

Hope this helps!

 

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
New Post
6/18/2012 5:43 AM
 
jennifer
No Ranking


Joined: 4/2/2012
Posts: 4

It doesn’t look like I have that image button in the rich text editor. All I have is bold, italics, numbered list, bulleted list, link, unlink, and about CKeditor. Not nearly as many options as you show.

I made sure that I uninstalled all modules, tables and sprocs before I tried to install it again and reset iis. It isn’t an option to install into a new dnn portal.

I’m importing the products via ssms from a temporary database.
 
New Post
6/18/2012 9:41 AM
 
jennifer
No Ranking


Joined: 4/2/2012
Posts: 4

Update: I did another clean install, making sure that everything was deleted and restarting iis. This time I didn't copy my items over and just added temporary items. I'm still getting the first two problems I described. The pagination is not working and the buttons in IE are not correct.
 
New Post
6/18/2012 2:28 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979
The pagination issue could be a css conflict with your skin. Try changing back to the default dark knight skin that comes with dnn and see if that fixes the paging buttons not working.
Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
New Post
6/20/2012 12:52 PM
 
jennifer
No Ranking


Joined: 4/2/2012
Posts: 4

 

 

We ended finding out what was causing the problems. For the pagination issue, it seems that if Smithcart doesn't detect your key (in our case, because we were using it on a test domain and not the production domain the cart is registered for) it breaks the pagination. I don't know if this is on purpose or not.

As for the buttons showing up incorrectly, it was due to Internet Explorer's compatibility mode, which was set to on. Once it was turned off, the buttons appeared correctly. I don't know if this is a known issue. 

Thanks.

 
 
New Post
6/20/2012 1:31 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979
Ah yes, thats it, if you are running the cart under an unlicensed domain you are running the cart in "trial mode" and the trial version of the cart limits the display to 7 products and disables the pagination at the bottom of the product list page.

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
 Page 1 of 1
Previous
 
Next
HomeHome Product Discus... Product Discus...SmithCartSmithCartCart not working correctly after version 5.00 installCart not working correctly after version 5.00 install




Questions? Contact us for answers!

Contact Us!