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Joined: 9/10/2010
Posts: 22
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Hello
I have one admin email template and one user email template setup. When an order is place there are two copies sent to the admin and two copies sent to the user.
The to / from email setup in the settings has two different accounts and there is not a 3rd party CC option selected. Is there any other option that I'm over looking?
DNN 5.6.7
SmithCart 5.0
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Joined: 1/1/0001
Posts: 0
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Hi Tim,
Do you have Special Instructions enabled? If Special Instructions are enabled, and the user clicks the “Continue” button on the Confirm Status page a confirmation email with special instructions included will be sent.
Thanks,
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Joined: 9/10/2010
Posts: 22
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No, I do not have special instructions enabled. The duplicate emails appear as almost identical for the admin and user emails.
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Joined: 9/10/2010
Posts: 22
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I found that the duplicate emails were slightly different in the content they contained. The shipping and billing information had listed the country as US in one email and United States in another. Also the product list contained a table heading for SKU but the other did not.
So as an experiment I tried changing some settings. I was able to get rid of one of the "extra" email by checking the boxes in Cart Settings for "Disable User Email" and "Disable Admin Email". The user and admin are still getting a "confirmation" email though.
This appears to be a glitch of some sort.
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Joined: 1/1/0001
Posts: 0
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Is this a fresh installation of the Cart or has it been upgraded from a previous version?
Are you using multiple BuyNow modules in your store?
Thanks,
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Joined: 9/10/2010
Posts: 22
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This is a fresh install of SmithCart and we are using a single BuyNow module.
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Joined: 1/1/0001
Posts: 0
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I just created a clean installation of DNN 6.2 with the latest version of the Cart v.5.0 and and was unable to replicate this issue. Just to confirm, you are no longer receiving 2 Confirmation Emails correct?
Thanks,
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Joined: 8/1/2010
Posts: 252
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Hi Kevin,
This the same unresolved issue I reported earlier -
https://www.smith-consulting.com/Forums/forumid/1/threadid/11330/scope/posts.aspx
There is definitely an extra email being sent.
In this case, ngmxtim is even seeing one email when he should be seeing zero emails because he has disabled user and admin emails.
Here is what I think is happening:
- I'm pretty sure this problem has nothing to do with special instructions or 3rd party cc checkboxes.
- Firstly, one admin and user email is being sent correctly using the templates, if the Send Email checkboxes are checked.
- Secondly an extra unwanted email is always being sent which is not pulling tokens properly. This second email looks like it uses an early hard-coded version of the email templates. It say US instead of United States, it is also missing a couple of labels near the bottom such as "Subtotal".
To reproduce the problem, try setting up a store outside the USA (e.g. Australia), and make sure you have a separate confirmation/thank-you page. Otherwise I can help reproduce it with a test portal log in.
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Joined: 8/1/2010
Posts: 252
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Joined: 8/1/2010
Posts: 252
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Joined: 9/10/2010
Posts: 22
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Kevin
Correct I am no longer getting 2 emails for each user type (user,admin) just a single for each. Most of what Daniel has reported, I can confirm is what I am seeing also. I'm not sure about the replication of the issue though. I have a store setup for US and Canada. Also I am on DNN 5.6.7 and SC 5.0.
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Joined: 1/1/0001
Posts: 0
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Hi Guys,
In your Payment Gateway Setup, which gateway do you have selected?
Are you using any other features in the Other Payment Options section?
Thanks,
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Joined: 9/10/2010
Posts: 22
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I am using Authorize.Net (AIM) and have the PayPal Checkout option checked. No other options are selected. Both options are currently in test mode before the store goes live.
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Joined: 8/1/2010
Posts: 252
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I use eway with PayPal as second option.
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Joined: 1/1/0001
Posts: 0
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Hi Guys,
Are you both using PayPal IPN?
Thanks,
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