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Joined: 9/10/2010
Posts: 22
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Joined: 8/1/2010
Posts: 252
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I do use IPN but this happens with regular credit card payment with eway too. I don't think the gateway matters...
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Joined: 1/1/0001
Posts: 0
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I thought it may have been a gateway issue since we have just implemented PayPal IPN however I still have not been able to to replicate the issue of receiving a duplicate confirmation email. I would like to have you login to one of our public test portals and configure the cart the way you have your cart configured and try to replicate the issue. This will determine if the issue you are reporting is with the latest version of the cart or an issue with your specific dnn portal/cart install.
Please send an email with a link to this post to kevin@smith-consulting.com and I will provide you with credentials to login.
Thanks,
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Joined: 8/1/2010
Posts: 252
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I have sent you a request via email.
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Joined: 1/1/0001
Posts: 0
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Hi Daniel,
Login credentials have been sent.
Thanks,
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Joined: 8/1/2010
Posts: 252
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Thanks Kevin,
I have now reproduced the issue on you www21 test portal.
To do it, I took these steps:
- deleted all email templates
- enabled special instructions
- re-created all three email templates
- processed a test order (payment = bill me later)
- disabled special instructions
- processed another test order (payment = bill me later)
- hit confirm at the end of the order (this sends the second unwanted email)
You will notice the difference now when you process an order, the final confirm button now takes MUCH longer to submit until it goes to the thank you page.
You will also notice that the second unwanted email that is sent has some broken tokens such as CUSTOMTEXTBOX1 and also the words Subtotal and Discount (so it is not identical to the first email, but a similar buggy version).
This problem has existed ever since email templates were first introduced and the special instructions email was not included as a template.
Please advise if a hotfix can be created to prevent this second email being sent.
Daniel.
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Joined: 6/13/2012
Posts: 10
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I have a similar duplicate email issue too.
After a few hours investigation, It turns out the DNN sent one email and the gateway(authorize.net) sent another one.
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Joined: 8/1/2010
Posts: 252
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Bing Han wrote:
I have a similar duplicate email issue too.
After a few hours investigation, It turns out the DNN sent one email and the gateway(authorize.net) sent another one.
- Thanks Bing. That's unrelated, this issue relates to duplicate emails from the cart.
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Joined: 6/13/2012
Posts: 10
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Daniel wrote:
Bing Han wrote:
I have a similar duplicate email issue too.
After a few hours investigation, It turns out the DNN sent one email and the gateway(authorize.net) sent another one.
- Thanks Bing. That's unrelated, this issue relates to duplicate emails from the cart.
Another thing probably worth to mention that one email is sent from process transaction (after click submit in confirm page) and another one will be sent (not 100% sure,I debugged into that part code, but not sure that part code working or not. ) when you click "continue" button in the confirm status page (last page).
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Joined: 8/1/2010
Posts: 252
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Bing Han wrote:
Another thing probably worth to mention that one email is sent from process transaction (after click submit in confirm page) and another one will be sent (not 100% sure,I debugged into that part code, but not sure that part code working or not. ) when you click "continue" button in the confirm status page (last page).
Yes that is the issue we are discussing here, which I have reproduced on the Smith Cart test portal (https://www.smith-consulting.com/Foru...).
This is a problem because a) customers think a duplicate payment has occurred, b) the second unwanted email has broken tokens and looks bad.
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Joined: 1/1/0001
Posts: 0
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Daniel wrote:
Thanks Kevin,
I have now reproduced the issue on you www21 test portal.
To do it, I took these steps:
- deleted all email templates
- enabled special instructions
- re-created all three email templates
- processed a test order (payment = bill me later)
- disabled special instructions
- processed another test order (payment = bill me later)
- hit confirm at the end of the order (this sends the second unwanted email)
You will notice the difference now when you process an order, the final confirm button now takes MUCH longer to submit until it goes to the thank you page.
You will also notice that the second unwanted email that is sent has some broken tokens such as CUSTOMTEXTBOX1 and also the words Subtotal and Discount (so it is not identical to the first email, but a similar buggy version).
This problem has existed ever since email templates were first introduced and the special instructions email was not included as a template.
Please advise if a hotfix can be created to prevent this second email being sent.
Daniel.
Daniel,
Thank you for providing the steps to reproduce this issue, they were most helpful in reproducing the issue on our end. I would also like to clarify that this issue only seems to occur if you checkout using Bill Me Later. I have sent this issue into our programmers and will postback as soon as an update is available.
Thanks,
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Joined: 8/1/2010
Posts: 252
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Kevin wrote:
Daniel,
Thank you for providing the steps to reproduce this issue, they were most helpful in reproducing the issue on our end. I would also like to clarify that this issue only seems to occur if you checkout using Bill Me Later. I have sent this issue into our programmers and will postback as soon as an update is available.
Thanks,
Thanks Kevin,
I am certain this issue occurs with all gateways.
I even tested it on your portal with real money via eway. (You only got the last email test with Bill Me Later because I was testing with my own email address prior to this).
I am happy to put through another live payment with eway or even paypal if you require proof. It affects all gateways, it is a cart issue.
Any ETA on a fix for this?
Daniel.
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Joined: 1/1/0001
Posts: 0
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Hi Guys,
We will do our best to get this fix into the next release and I will postback as soon as I have any updates or if a hotfix is available.
Thanks,
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Joined: 11/27/2011
Posts: 14
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Hi Daniel and Kevin,
We have also been having the duplicate email problem, where one email has broken and unwanted added tokens and the other email is correct.
However, we don't use the Bill Me Later option.
We are using DNN 6.2.1 and smithcart 5.0, the gateway we use is eWay and the language used in the email template is en-AU
Sincerely
Ivan
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Joined: 11/27/2011
Posts: 14
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I have created the emails with en-US language and deleted the en-AU ones and I just received 3 emails.
Sincerely
Ivan
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