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7/18/2012 5:14 PM
 

From time to time I seem to get multple order numbers per one transaction. I am not sure if the user clicks on Confirm button mulptle times or Smith's Cart sends the info to Payment Gateway. Is there a payment gateway communication log I could debug the issue. Any help will be appreciated

 
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7/18/2012 6:01 PM
 
Hi Zoran,

Which version of the Cart and DNN are you currently running?

Which Payment Gateway do you have selected?

Please explain what you mean by "I seem to get multple order numbers per one transaction".

Thanks,
 
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7/19/2012 12:27 PM
 

Most likely this is the same issue that I am having. If the host is a little slow and it does not process quickly, people hit the back button and then resubmit. 

I submitted a suggestion today to have the back button next to the submit button disabled on submit but I suspect they could still hit the browser back button as well.

 

-Scot

 
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7/19/2012 5:30 PM
 

Hi Scot,

The primary mechanism for preventing duplicate transactions is disabling the submit button which we have already implemented in Smith Cart.  As a secondary measure, most payment gateways offer a duplicate transaction filter that can be configure to prevent duplicate transactions at the gateway.

If you are still having issues with customers submitting duplicate transactions you should look at performance of your site.  Make sure that your hosting plan has allocated enough bandwidth, CPU and RAM to properly run a dnn site and that your DNN portal is properly tuned for performance.

To improve response times there are a few items you can do to tune your dnn portal. Here is a good post on tuning http://www.mitchelsellers.com/blogs/a...

Also here are a couple other items for you to look into:

  • You should have at least 2gb allocated to your web server
  • Performance and tuning on your sql server
  • Clear windows, iis and sql server logs including your DB for the portal. Large log files can cause poor performance

Who is your hosting provider?

 

 
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