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Joined: 8/1/2010
Posts: 252
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Ivan West wrote:
Hi Daniel and Kevin,
We have also been having the duplicate email problem, where one email has broken and unwanted added tokens and the other email is correct.
However, we don't use the Bill Me Later option.
We are using DNN 6.2.1 and smithcart 5.0, the gateway we use is eWay and the language used in the email template is en-AU
Sincerely
Ivan
Thanks Ivan.
I have reproduced the problem on the Smith Cart test portal (see earlier in this thread).
And hopefully a hotfix or upgrade-fix is on the way...?
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Joined: 1/1/0001
Posts: 0
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Hi Guys,
This issue has been resolved and the solution will be included in the next release of the Cart, v.5.1.
Thanks,
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Joined: 8/1/2010
Posts: 252
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Kevin wrote:
Hi Guys,
This issue has been resolved and the solution will be included in the next release of the Cart, v.5.1.
Thanks,
Thanks Kevin, that's good news.
Just to make sure we are on the same page, can you confirm that by resolved, you mean that an email will be sent when the user completes payment and then the second broken email will not be sent when the user hits "confirm"? Just checking...
Daniel.
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Joined: 1/1/0001
Posts: 0
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Daniel wrote:
Kevin wrote:
Hi Guys,
This issue has been resolved and the solution will be included in the next release of the Cart, v.5.1.
Thanks,
Thanks Kevin, that's good news.
Just to make sure we are on the same page, can you confirm that by resolved, you mean that an email will be sent when the user completes payment and then the second broken email will not be sent when the user hits "confirm"? Just checking...
Daniel.
Hi Daniel,
Yes, you are correct. An email will be sent when the user completes payment. When clicking "Confirm" a 2nd email will not be sent unless Special Instructions have been enabled.
Thanks,
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Joined: 8/1/2010
Posts: 252
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When clicking "Confirm" a 2nd email will not be sent unless Special Instructions have been enabled.
Great. Does that mean there will be another email template for "special instructions" to determine where the [SpecialInstructions] token will go?
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Joined: 2/11/2011
Posts: 8
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We are having the same issue described and are not using "bill me later" we use "skip jack" as the primary gateway and paypal is also offered. We are getting duplicate admin emails and duplicate customer emails. Running DNN 5.6.2 and smith cart 5.0. When we upgraded to v 5.0 we had to create new email templates because of the lang. localization that was added (using en-US). I wonder of the old template(s) that was deleted is still being sent in the background which may explain some of the broken tokens? One of our emails says US and the other says United States. Hope this helps. Need a fix soon, unhappy/confused customers.
Abe
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Joined: 5/21/2010
Posts: 43
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Hi Kevin,
You indicated that the fix will be included in the 5.1 release. When I look at the Change Log the 5.12 release indicates that it will only work on DNN 6.
Does this mean you will not be offering a fix for this duplicate email problem for DNN 5?
David
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Joined: 1/1/0001
Posts: 0
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Hi David,
Would it be possible for you to upgrade to DNN6 or are there modules on your site that may not be compatible?
If you are not able to upgrade DNN let me know and I will add your this fix for DNN 5 to our development list for the next release.
Thanks,
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Joined: 8/1/2010
Posts: 252
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Will this fix be included in the next release? It's not listed in the change log.
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Joined: 1/1/0001
Posts: 0
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Hi Daniel,
Yes, this fix will be included in the next release of the Cart and I have added this fix to the list of fixes in the Change Log.
Thanks.
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Joined: 1/5/2011
Posts: 5
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Kevin,
We are also having the same issue. We upgraded to 5.0 from 3.8 on DNN 6.1. We are not using bill me later . If we select Disable User Email only one email is sent out instead of two. We are also using Authorize.net for our payment gateway only no other option. Hope this helps.
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Joined: 1/1/0001
Posts: 0
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Hi AJ,
This issue has been resolved and the solution will be included in the next release of the Cart.
Thanks for reporting the issue!
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