FedEx not calculating properly - SmithCart

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Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}	{{order.OrderID}}	{{order.OrderDate \| date : 'M/d/yyyy'}}	{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}	{{order.GrandTotal \| currency : '$' : 2}}	{{order.PayTotal \| currency : '$' : 2}}	{{order.GrandTotal - order.PayTotal \| currency : '$' : 2}}

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FedEx not calculating properly

8/17/2012 1:11 PM

Tony Taylor

Joined: 4/20/2011

Posts: 8

FedEx not calculating properly

Hello,

DNN 6.2.1, SQL 2008, Clean install of shopping cart 5.0

FedEx is charging as much as $15 and some cents more on all methods of shipping. Tried several ship to zip codes and they are all high. AM I missing something below?

Set to shipping calculator, carrier:FedEx, blank fields on user ID through key, test mode enabled, user several ship methods, address type Commercial, do not combine ship methods, never tax shipping, yes combine shipping and handling $5, no on charge handling for... and no tax handling

Thanks for the help.

8/17/2012 7:50 PM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: FedEx not calculating properly Modified By Scott Kelly on 8/17/2012 7:54:36 PM

In order to help troubleshoot the issue we need the following info:

1. The "From" and "To" shipping addresses and the weights of all the items in the cart you are calculating shipping on

2. A screen shot of the cart page after you have calculated shipping showing the shipping costs returned from FedEx

3. A screen shot from the FedEx site rate calculator showing products, weights and calculated shipping costs that are higher than the rates calculated thru Smith Cart.

4. A screen shot of your buynow settings; General, shipping and tax sections/

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

9/5/2012 3:04 PM

Tony Taylor

Joined: 4/20/2011

Posts: 8

Re: FedEx not calculating properly

Hello, zipped up 5 screen shots as requested. Shipping from 73117. Shipping to 20500. Weight 2pds.

FedEx Error.zip

Thanks

Kept getting error when trying to add attachments field below.

9/8/2012 12:41 AM

Joined: 1/1/0001

Posts: 0

Re: FedEx not calculating properly Modified By on 9/8/2012 12:42:03 AM

Tony,

Thanks for providing the screenshots. You could also add images by editing your post then adding the images via the text editor.

I will setup this scenario in our test portal and will post back with the results.

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