HomeHome Product Discus... Product Discus...SmithCartSmithCartVariant Quantity not correct in CartVariant Quantity not correct in Cart
Previous
 
Next
New Post
8/21/2012 12:40 AM
 
When a customer places an item with variants in the cart, the Quantity on Hand column in the Cart is showing the NON-variant quantity instead of the actual variant quantity.  It is very confusing to the customer since the quantity shown is not accurate.  Please advise.

Thanks,

Christian
 
New Post
8/22/2012 5:14 PM
 
Hi Christian,

Which version of the Cart and DNN are you currently running?

Please also upload a screenshot of your MANAGE PRODUCT VARIANTS screen so that we can take a look at your Variant configuration.

Thanks,

 
New Post
8/23/2012 1:31 AM
 
Unfortunately, your system is throwing an error when I try to upload an attachment.  So, I had to upload the images to my site.  Here you go.






Thanks,

Christian
 
New Post
8/23/2012 2:58 PM
 
Hi Christian,

Thank you for providing the images, you can upload images by editing your posts then using the rich text editor so they don't have to be on your site.

The Quantity on Hand column which can be enabled to be displayed on the Cart page has been programmed to display the Quantity on Hand for the main Product. The Quantity on Hand column on the Cart screen doesn't currently support displaying the Quantity on Hand of Product Variants. To aviod causing any confusion for your customers, I recommend disabling the "Show Quantity on Hand" feature in the General Cart Setup section of your Cart Settings.

If you have budget in your project and would like to be provided with a fixed quote to sponsor a portion of the programming, please submit a quote request at the following link: https://www.smith-consulting.com/serv...

Thanks,
 
New Post
8/24/2012 4:03 AM
 
Yes, that's a good suggestion.  That looks like it will work for now.

Thanks,

Christian
 
New Post
8/24/2012 2:14 PM
 
Hi Christian,

Glad I was able help!
 
Previous
 
Next
HomeHome Product Discus... Product Discus...SmithCartSmithCartVariant Quantity not correct in CartVariant Quantity not correct in Cart