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Joined: 3/28/2012
Posts: 41
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I have sent this to support but am adding it here in case anyone else is using PayPal...
A while back I had an issue fixed where order totals being sent to PayPal were not including any coupon discounts. This was fixed, or so I thought, until I had an order with more than one item being purchased. There was still only one coupon, but that coupon discount is not being applied to the total being sent to PayPal for processing.
Hopefully this can be corrected as quickly as previously.
Scot
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Joined: 1/1/0001
Posts: 0
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Hi Scot,
I just tried to replicate this issue and I have not been able to replicate the same behavior you described (see screenshots below). However I may not have the exact same configuration as you. I would like to have you login to one of our public test portals and configure the cart the way you have your cart configured and try to replicate the issue. This will determine if the issue you are reporting is with the latest version of the cart or an issue with your specific dnn portal/cart install.
Please send an email with a link to this post to kevin@smith-consulting.com and I will provide you with credentials to login.
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Joined: 12/29/2010
Posts: 109
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We've just run into the same problem, and couldn't get the coupon to work to save our lives. Now - I found this post, and tried the coupon code again using only 1 item in the checkout, and guess what - it works!
This problem is not associated with % discounts, only with $ discounts.
The problem only occurs when using multiple items in checkout at once. It will not send out coupon to the PayPal Standard Order Summary.
We're going to have to get very creative fixing this because we've got a huge discount running on Monday and as of this moment this bug is not allowing our coupons to work. So frustrating!!
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Joined: 12/29/2010
Posts: 109
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Kevin, we've been working to reproduce this issue and have arrived at a situation where the discount works sometimes and sometimes it doesn't.
What we have found is that the VARIANTS may be causing the bug. We have variants set up so that customers can purchase a single box of tea, or a 6 pack, or a 12 pack. If you put the single boxes in your cart, then the coupon will not work.
However, if you put a 6-pack variant of the same product in the cart, then the coupon will work.
It seems that after further investigation, we can actually put multiple items in the cart and the coupon will work. However, it seems to depend on what variants of those items you use.
If you would like to attempt to reproduce this on our website let me know and I can give you the coupon code.
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Joined: 12/29/2010
Posts: 109
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So far all of the combinations that I have tried now seem to work accept for 1 case.
If I add multiple 'single-unit' products to the cart then the coupon will not work. Also, I'd like to clarify that the coupon works within the cart but it is not transmitting to paypal in the cases where I say it doesn't work.
- 1 x 6-pack of red tea, 1 x 100g loose bag of tea - works
- 4 x single box of tea (one kind) - works
- 2 x single box of green tea, 2 x single box of red tea - doesn't work
- 1 x single red box, 1 x single green box, 1 x single orange box -doesn't work
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Joined: 12/29/2010
Posts: 109
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I've also tried a workaround, which is offering the same product coupon as a Coupon by Line in Kit. I want a $21.00 coupon, so I did 3 max uses at $7.00 each. When I get to checkout it all looks good, but once I reach the PayPal Standard Payments screen the discount is not applied again.
It seems bizarre that this will not work, yet Percentage discounts will. I am convinced that this is a bug, I've double and triple checked my settings while referencing the Smith Cart Guide.
We have a promotion running tomorrow using these discounts, and we already have 33 pre-orders for this. It looks like at this point we will be taking manual orders and emailing out invoices because the Smith Cart isn't working.
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Joined: 1/1/0001
Posts: 0
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I would like to have you login to one of our public test portals and configure the cart the way you have your cart configured and try to replicate the issue. This will determine if the issue you are reporting is with the latest version of the cart or an issue with your specific dnn portal/cart install and will also help us to view the configuration of your coupons and products.
Please send an email with a link to this post to kevin@smith-consulting.com and I will provide you with credentials to login.
Thank you
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Joined: 12/29/2010
Posts: 109
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Hi Kevin,
I did this and I am still waiting for a reply on whether this can be reproduced.
Thanks,
Ricky
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Joined: 1/1/0001
Posts: 0
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Hi Ricky,
I have also sent you an email regarding this but to follow up with you here, this issue has been resolved in the release of v.5.20. To confirm this you can login to our public test portal with the credentials you have been provided.
Please let us know if we can help with anything else.
Thanks,
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