Hi Steve,

Have you been able to replicate the issue by adding the same Product to the Cart and using the same address the user entered?

More info that may affect the above... I went into the cart setup and quickly expanded the UPS shipping option, and cleared all the UPS shipping options, and saved the settings, and set it back to Custom Ship Methods with Fixed Amounts.

Now, selecting Update Quantities brings up an empty shipping dropdown, without the UPS options.

Maybe, when users select Update Quantity, it is not looking for the default shipping option selected buy the cart admin, but loading up something else.

And, when you press the Change Shipping button, it repopulates the correct shipping options. Press the Cancel button, which is under the Ship To box, and it clears all the shipping options and you cannot proceed.

I think that the Cancel/Change Shipping button should be in the Ship To box, as it not clear what it is for. But in our case, it should always be hidden because I do not know one would cancel shipping when all our shipping options are there with the 3 custom entered shipping choices.

So, simply have it that if Custom Ship Methods with Fixed Amounts is selected, you make sure you only reload that option when Update Quantities is selected, and also, make sure the Cancel/Change Shipping buttons are also hidden. Then, you should be good and this would likely not happen!

Hi Steve,

The Cancel button should clear the fields. After the Cancel button is clicked the user will be required to Click the Change Shipping button and enter their Ship To info before proceeding to the next page.

If you would like to hide the buttons you can modify the Cart.ascx file found in the DesktopModules\Smith.BuyNow folder.