HomeHome Product Discus... Product Discus...SmithCartSmithCart A critical error has occurred when upgrade DNN module A critical error has occurred when upgrade DNN module
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3/27/2013 4:32 AM
 
James Nguyen
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Joined: 3/19/2013
Posts: 11
Hi,
I set up smith cart module on DNN 7. I've just go an update from you and I upgrade the newest smith cart module from 5.36 to 5.45. After that, every thing was broken. All modules on my site can not be displayed and I got this error message:
A critical error has occurred. Object reference not set to an instance of an object.

What should I do?
 
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3/27/2013 6:11 PM
 
No Ranking

Joined: 1/1/0001
Posts: 0
Hi James,

Did you receive any errors when installing the upgrade?

Did you make a backup of your site before installing the upgrade?

Are there any errors being logged to your DNN Event Viewer?
 
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3/27/2013 6:39 PM
 
James Nguyen
No Ranking

Joined: 3/19/2013
Posts: 11
Kevin Carlson wrote:
Hi James,

Did you receive any errors when installing the upgrade?

Did you make a backup of your site before installing the upgrade?

Are there any errors being logged to your DNN Event Viewer?

 Hi Kevin,
There was no error when I was installing the upgrade of Smith-cart module.
All the content of the entire page modules are missing, event the Event Viewer. The little icon to edit module is disappeared as well.
I have a back-up of wwwroot folder, but when I put it back, all products on Smith-cart buynow modules did not show.
I did try to uninstall all smith-cart modules and reinstall again but still have same problem.

This is very urgent, Please help. Thanks.
 
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3/28/2013 1:40 PM
 
No Ranking

Joined: 1/1/0001
Posts: 0
Hi James,

I recommend following the instructions at the following link to perform a clean installation of the cart: http://www.smith-consulting.com/Forum...

We are also available to perform the clean install and data restore to get your store back up and running. To move forward please purchase the module upgrade service at the following link - https://www.smith-consulting.com/pd/P...

Let me know if you have any questions.
 
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