Hi Randy,

The cart uses the email server you configured in DNN under the host SMTP settings. In most hosting configurations the SMTP server is not on the same server or ip addresses that the web site is hosted on and the website relays the message to the SMTP server. The receiving mail servers have tight requirements on email that is relayed and if your mail server is not properly setup to relay mail from your website the mail will get filtered out as spam.

There are several things that can cause an email to not be delivered:

• Email spam filters blocking or email server failed to deliver. Check your email server logs to see if the message was received and sent by your email server.
• Reverse dns not setup
• Firewall blocking or firewall ports opened. Check your firewall logs for filtering, smpt messages or packets filtered.
• Check with your hosting provider to see if they have had any issues with their email servers and that your email is properly configured and setup with your host.

In most cases its not the cart that is the problem when emails are not delivered its one of the items listed above or a hosting/environment issue.

Here are a few good forum posts that may help also!
https://www.smith-consulting.com/foru...
http://www.smith-consulting.com/forum...
http://www.smith-consulting.com/forum...

Hi Randy,

Are there any errors being logged to your DNN Event Viewer?

Since the only difference between you test site and your live site is the server it is being hosted on indicates that the issue may be caused by your hosting environment.

Some of the possible reasons:

1. Most Likely
   • A conflict with another DNN module in your portal being poorly written and could be the cause of the issue
   • DNN portal issues – this could be caused by upgrading your DNN portal to a new version, corrupt dlls or many other things.
   • Incorrect web.config configuration
2. Less Likely
   • SSL issue
   • IIS Config issues
   • URL rewriting
   • Security software blocking
   • etc, etc

If you are using an outside SMTP server such as one from Network Solutions, GoDaddy, hotmail etc. and are trying to have your DNN site send mail you must relay through your assigned SMTP server. They will require you to authenticate before you can send email and they may require use of a specific port for authenticated SMTP connections. Different providers will use different ports, I don't have a list but a quick call or a search of your email provider's help info will usually turn up the answer.

Also knowing what to look for and what question to ask will help. The question is: What port do I use for relaying from my SMTP client?

Hope this helps!

All of a sudden, today the emails are now being sent to me when an order is placed. I don't know what I did to correct the issue, but it's working. After opening an order and manually sending myself and order email, it's working fine now.