I'm running DNN 7.0.6 and SC 5.65. I am no longer receiving email notifications on new orders. My SMTP test sends an email and so does my contact us page, so the site is sending emails. My customers get an email. Admin gets no email, manufacturer gets no email; and I get no email from PayPal any longer. I use to and my other e-commerce site still get all those emails, including from PayPal. Somewhere along the road last month when I upgrade DNN from 6 and my v5 of SC I stopped receiving notifications. What's up?

Eric

DNN 6.2.4 and SC 5

No email errors

Started right after the upgrades that I did all at one time. Cart first then DNN, one after the other.

Originally I stated that the customer gets an email - not true. It was just a PayPal notification and not from this site. I have all 4 of the email templates - User, Admin, Ship and Manufacturer. I even just deleted and redid the manufacturer email and still nothing. My other site (still on DNN 6.2.4 and SC 5) works fine with all email notifications. I will not move forward with its upgrade until this issue is resolved.

Yes, there was some activity:

Admin Alert:
StackTrace : at Smith.DNN.Modules.BuyNow.SCMail.ReplaceEmailTokens(String emailBody, CustomerInfo customer, StoreOrdersInfo order, IAccount account, UserInfo ui) at Smith.DNN.Modules.BuyNow.SCMail.SendMail(Int32 buyNowTabModuleID, CustomerInfo customer, StoreOrdersInfo order, IAccount account, EmailLabelInfo ei, BuyNowSettingsInfo bi, UserInfo ui, InvoiceToInfo invoiceInfo, String emailType, String payMethodMessage)

Admin Alert:
Cart Error: at System.Threading.Thread.AbortInternal() at System.Threading.Thread.Abort(Object stateInfo) at System.Web.HttpResponse.End() at System.Web.HttpResponse.Redirect(String url, Boolean endResponse, Boolean permanent) at ap.HostedRedirect(ICustomer customer) at Smith.DNN.Modules.BuyNow.Confirm.ProcessStatus(PaymentStatus status, Boolean success) at Smith.DNN.Modules.BuyNow.Confirm.Submit() at Smith.DNN.Modules.BuyNow.Confirm.btnSubmit_Click(Object sender, EventArgs e)

Admin Alert:
Cart Error: Thread was being aborted.

And there were 2 Admin Alerts for PayPal Post URL

I'm not posting those because it has personal specific info.

Also

There were 2 General Exception errors:

Method: System.Threading.Thread.AbortInternal

StackTrace:

Message: System.Threading.ThreadAbortException: Thread was being aborted. at System.Threading.Thread.AbortInternal() at System.Threading.Thread.Abort(Object stateInfo) at System.Web.HttpResponse.End() at System.Web.HttpResponse.Redirect(String url, Boolean endResponse, Boolean permanent) at System.Web.HttpResponse.Redirect(String url) at Smith.DNN.Modules.BuyNow.Confirm.HandleHostedReturn() at Smith.DNN.Modules.BuyNow.Confirm.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at System.Web.UI.ControlCollection.Add(Control child) at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content) at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls() at System.Web.UI.Control.EnsureChildControls() at DotNetNuke.UI.Modules.ModuleHost.get_ModuleControl() at DotNetNuke.UI.Containers.Container.get_ModuleControl() at DotNetNuke.UI.Containers.Container.ProcessModule() at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module)

and

Method: System.Threading.Thread.AbortInternal

StackTrace:

Message: DotNetNuke.Services.Exceptions.ModuleLoadException: Unhandled Error Adding Module to ContentPane ---> System.Threading.ThreadAbortException: Thread was being aborted. at System.Threading.Thread.AbortInternal() at System.Threading.Thread.Abort(Object stateInfo) at System.Web.HttpResponse.End() at System.Web.HttpResponse.Redirect(String url, Boolean endResponse, Boolean permanent) at System.Web.HttpResponse.Redirect(String url) at Smith.DNN.Modules.BuyNow.Confirm.HandleHostedReturn() at Smith.DNN.Modules.BuyNow.Confirm.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at System.Web.UI.ControlCollection.Add(Control child) at DotNetNuke.UI.Modules.ModuleHost.InjectModuleContent(Control content) at DotNetNuke.UI.Modules.ModuleHost.CreateChildControls() at System.Web.UI.Control.EnsureChildControls() at DotNetNuke.UI.Modules.ModuleHost.get_ModuleControl() at DotNetNuke.UI.Containers.Container.get_ModuleControl() at DotNetNuke.UI.Containers.Container.ProcessModule() at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module) --- End of inner exception stack trace --- at DotNetNuke.UI.Skins.Pane.InjectModule(ModuleInfo module) at DotNetNuke.UI.Skins.Skin.InjectModule(Pane pane, ModuleInfo module)

What do you think?

Eric

Hi Eric,

Before you upgraded DNN and the Cart on your live site, did you test first test the upgrade in a test environment to confirm the upgrade would go smoothly? If so, did you email work correctly on your test site?

Did you make a backup of your site before performing the upgrade DNN and the Cart so you can rollback to the previous version that was working for you?

I have tested this issue on my test site and I haven't been able to replicate an issue of the User email going out but not the Manufacturer or Admin email but I may not have the exact same configuration as you. I would like to give you access to one of our test site to confirm if the issue is with the latest version of the cart or an issue with your specific DNN portal/cart install. Please submit a support ticket with a link to this post to the following link and we will provide you with access - http://www.smith-consulting.com/Support/HelpDesk.aspx

Thanks!

Hi Eric,

When upgrading, it is always recommended that you first do the upgrade in a test environment and make sure you have a full backup before installing on your live site in case you need to rollback. This will prevent any downtime or upgrade issues when upgrading your live site.

If you could login to our test portal to confirm if the issue is present or not would help to determine if the problem is with the Cart or specific to your DNN portal.

If an incomplete Cart upgrade is the cause of this issue then a clean install of the Cart should resolve the problem.

If your DNN upgrade was incomplete you will need to rollback and perhaps perform incremental upgrades of DNN instead of one large jump from 6.2.4 to 7.0.6 or create a new DNN portal.

Hope this helps!