DNN Version 7.0
Cart Version 5.57

On the My Account page, the list of orders shows the Order Total with Tax added twice. We have the setting enabled to show tax as "GST" which is included in the pricing. But on the My Account page it's using the correct order value and then adding the GST component again. 

For example, the total order value is $23.
10% of this is the GST which is included, that would be $2.09090909.
The Order Total on the My Account page shows $25.09.

GST is shown as Included everywhere else on the Cart, Checkout, Invoices etc.

Hi Bevan
We too are seeing the same issue. Did you get yours fixed? What was the solution?

Charles
Happy to raise a support request if you wish.
For the purpose of this Forum
We are using Cart version 5.52 on a DNN 7.06 with Sql2008.
The cart is configured for "VAT included"

• The invoice and cart payment page calculates correctly showing the VAT component and requests the correct balance for payment
• The payment taken directly corresponds to invoice and is correct
• However the "order total" under "Manage Order Payments" displays a value equal to  the Invoice total plus an additional VAT amount. (since VAT is included already in the invoice total, this effectively adds a second VAT element)
• Furthermore the account is then seem to have a balance remaining equal to the VAT amount and the store administrator can easily be confused and assume there s outstanding balance to pay.

I'm seeing the same issue on the ManageOrderPayments page.

It shows Payment Total with the correct value, but Order Total is the total PLUS the tax again, and the Balance shows an amount equal to the tax as well.

Hi Bevan,

I have been successful in replicating the issue with saving the "Manage Order Details" changing the payment method. I apologize for the inconvenience and this issue will be resolved in the next release of the Cart.

As for marking the order paid, you can do this from the manage order details page if you select the tab that says billing info and type paid into the pay status.

As for the VAT Tax reflecting twice, I have not yet been able to replicate this issue. If you would like submit a help desk ticket and provide the settings you have configured I would like to attempt to replicate the issue using your settings. In addition, I could also provide you access to one of our test portals if you would like to attempt to replicate the issue using the exact settings you have configured.

Please let me know if you have any additional questions or concerns. Thank you!

Hi Bevan,

Can you confirm which version of the Cart you are currently running? Your first post says 5.57 which was released a few months ago. If you are running a more recent release you may be able to upload a new dll, however I cannot guarantee that it won't cause any issues without upgrading the rest of the Cart.

The Payment Status dropdowns on the Manage Orders and Manage Payments are predefined and are designed to only be used as a filtering tool for the management grids. The actual field itself in the database is used by many different gateways to save the Status returned from the gateway so predefining the statuses would limit the data that could be saved in the field.

Hope this helps!

Hi Bevan,

Since you are running a version of the software that was released a few months ago I can't guarantee that uploading a recent dll will fix the issue or not create the other issues but you could try uploading the BuyNow.dll from version 5.67 to your \bin on your server. Be sure to make a a full backup before copying the new file in case you need to rollback.

Thanks!