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Joined: 2/8/2013
Posts: 3
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Hi ,
The email notifications after the purchase are not working in our store .
Emails are not going to Admin and customer after the confirmation of purchase.
Smith cart version :- 5.68
Dotnetnuke verison :- 7.0.3
Anyone who has faced such issue before and found a fix then please help us.
Also, When we click "send mail"button inside manage orders then mails are going to admin as well as customer.
help us .
Thanks
Pranav
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Joined: 1/1/0001
Posts: 0
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Are there any errors being logged to your DNN Event Viewer?
In your Manage Orders screen, are the orders being marked as "Paid" or are they marked as "Open" or "False"?
When using PayPal Standard, the browser MUST return back to your store to register a successful payment, and then correctly mark the sale as complete. If a customer does one of 2 things:
1. Cancels from the PayPal site.
2. Closes the browser after a successful purchase at PayPal BEFORE the transfer back to your store
...the sale will not be marked as completed. You will see False listed in the order list in your cart, knowing it was a PayPal order that was never completed.
The solution for this was resolved in the release of Cart version 4.99 with the implementation of PayPal's IPN (Instant Payment Notification). This guarantees the cart always get payment response from PayPal even if the user closes their browser at PayPal after completing the transaction.
To use the PayPal IPN feature, please see the PayPal Instant Payment Notification (IPN) instructions found on Pg.37 at the following link:http://www.smith-consulting.com/Portals/0/docs/smithmodule-gatewayguide.pdf
Another solution would be to use one of PayPal's direct gateway options such as PayPal Pro.
Hope this helps!
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Joined: 2/8/2013
Posts: 3
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Hi Kevin
Payment status for the orders is Apporved .
Also, We are using version 5.68 and IPN is properly set inside paypal.
When we go to manage order and click send mail button then it is sending the email but not during the purchase.
Thanks
Pranav
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Joined: 1/1/0001
Posts: 0
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Hi Pranav,
Are there any errors being logged to your DNN Event Viewer?
What email service are you using for your email?
Some hosting companies/email service providers don't allow replacing the "from" email with an email address other than the one you authenticate with under the dnn host settings SMTP section.
For example: If you are using Google Apps, etc for your email server then they will replace the "from" address with the email account you authenticate with in your host smtp settings. Alot of email services consider this a relay which spammers are famous for.
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Joined: 2/8/2013
Posts: 3
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Hi Kevin,
I am using hostgator SMTP and inside from email under cart settings I am using same email address which is inside SMTP settings.
There is no error inside event viewer.
Thanks
Pranav
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Joined: 1/1/0001
Posts: 0
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Hiu Pranav,
We have determined this to be an issue with the latest release of the Cart v5.77. This issue is logged to our Bug Tracker systems to be resolved as soon as possible and we will postback to this thread as soon as an updates is available.
Thanks for reporting the issue!
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Joined: 11/7/2013
Posts: 13
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Kevin, seems like I am having a similar issue but wanted to clarify here. My site is successfully sending emails from various modules (Membership, Forum, etc.) without any trouble. Any email generated by SmithCart, however, works if sent to an email address on the domain but fails for any "external" email address. I have spoken with another SmithCart user having the same problem.
I see where you've recommended going back to DNN 7.1.2 to remedy this, but it seems there is something different about SmithCart versus other modules which are still successfully sending emails.
Can you elaborate on whether the issue mentioned here that exists in v5.77 bears any relation and/or if the fix for one will fox the other? For the record, here is the error message for SCv5.77 and DNN7.2.1:
Message:
System.Net.Mail.SmtpFailedRecipientException: Mailbox unavailable. The server response was: <*****@gmail.com> No such user here at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendMailInternal(MailMessage mailMessage, String subject, String body, MailPriority priority, MailFormat bodyFormat, Encoding bodyEncoding, IEnumerable`1 attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL)
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Joined: 1/1/0001
Posts: 0
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Hi Mikah,
The email issue is related to a change DNN made in version 7.2.0 with how the SMTP credentials are stored. You can find more info on this issue at the following link: http://www.dnnsoftware.com/forums/for...
DNN Support suggests making a change to the SMTP Password and saving although a few of our customers are stil reporting the issue after doing this.
We will be implementing a fix for this in the next release of the Cart scheduled for next week. The alternative solution for you would be to rollback to version 7.1.2 of DNN.
Thanks!
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Joined: 11/7/2013
Posts: 13
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Thanks, Kevin. Changed my SMTP password and am having the same issue. Looking forward to the fix, and I appreciate the information!
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Joined: 11/7/2013
Posts: 13
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Kevin - just downloaded and installed SCv6.0.0 and emails are flowing properly now. Thanks!!
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Joined: 1/1/0001
Posts: 0
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Always happy to help! Thanks for posting back with an update!
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Joined: 1/30/2013
Posts: 3
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I'm having a similar issue - DNN 7.02 SmithCart 6.0.
Process transactions via Authorize.net - successfully - though customer name is duplicated.
The manufacturer email confirmation email is being sent but no confirmation to the customer or admin.
Event viewer does show the following error:
StackTrace : at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String cc, String bcc, String replyTo, MailPriority priority, String subject, MailFormat bodyFormat, Encoding bodyEncoding, String body, List`1 attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL) at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String cc, String bcc, String replyTo, MailPriority priority, String subject, MailFormat bodyFormat, Encoding bodyEncoding, String body, String[] attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL) at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String cc, String bcc, MailPriority priority, String subject, MailFormat bodyFormat, Encoding bodyEncoding, String body, String attachment, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL) at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String cc, String bcc, MailPriority priority, String subject, MailFormat bodyFormat, Encoding bodyEncoding, String body, String attachment, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword) at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String bcc, String subject, String body, String attachment, String bodyType, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword) at Smith.DNN.Modules.BuyNow.SCMail.SendMail(Int32 buyNowTabModuleID, CustomerInfo customer, StoreOrdersInfo order, IAccount account, EmailLabelInfo ei, BuyNowSettingsInfo bi, UserInfo ui, InvoiceToInfo invoiceInfo, String emailType, String payMethodMessage)
Would appreciate any advice. Thank you
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Joined: 11/18/2013
Posts: 5
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I'm having the same issue with Admin Emails not being sent when order is complete.
SmithCart Version: 6.0
DNN Version: 07.01.02 (356)
Event Log:
StackTrace : at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String cc, String bcc, String replyTo, MailPriority priority, String subject, MailFormat bodyFormat, Encoding bodyEncoding, String body, List`1 attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL) at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String cc, String bcc, String replyTo, MailPriority priority, String subject, MailFormat bodyFormat, Encoding bodyEncoding, String body, String[] attachments, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL) at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String cc, String bcc, MailPriority priority, String subject, MailFormat bodyFormat, Encoding bodyEncoding, String body, String attachment, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword, Boolean smtpEnableSSL) at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String cc, String bcc, MailPriority priority, String subject, MailFormat bodyFormat, Encoding bodyEncoding, String body, String attachment, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword) at DotNetNuke.Services.Mail.Mail.SendMail(String mailFrom, String mailTo, String bcc, String subject, String body, String attachment, String bodyType, String smtpServer, String smtpAuthentication, String smtpUsername, String smtpPassword) at Smith.DNN.Modules.BuyNow.SCMail.SendMail(Int32 buyNowTabModuleID, CustomerInfo customer, StoreOrdersInfo order, IAccount account, EmailLabelInfo ei, BuyNowSettingsInfo bi, UserInfo ui, InvoiceToInfo invoiceInfo, String emailType, String payMethodMessage)
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Joined: 1/1/0001
Posts: 0
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Hello Lisa and Jerry,
I am pleased to announce that we have been successful in resolving this issue and have included the fix in the release of SmithCart version 6.50.
Please submit at ticket to our help desk at the following link and we will provide you with a fix for the issue.
http://helpdesk.smith-consulting.com/...
We appreciate your business very much. Thank you.
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Joined: 11/14/2012
Posts: 19
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All email notifications are working however in the Ship Email Template [BILLINGADDRESS] token only includes the company name in the text field, no other data. The [SHIPPINGADDRESS] token is correct.
Per the token definition there should be considerable more data sent as part of [BILLINGADDRESS].
Here is the template html data
<table style="width: 700px;" border="0">
<tbody>
<tr>
<td><strong>Shipping Information:</strong></td>
<td style="width: 30px;"> </td>
<td><strong>Billing Information:</strong></td>
</tr>
<tr>
<td>[SHIPPINGADDRESS]</td>
<td style="width: 30px;"> </td>
<td>[BILLINGADDRESS] </td>
</tr>
<tr height="20">
<td> </td>
Here is the data on the shipping confirmation email
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Shipping Information:
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Billing Information:
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Jon Smith
1 main street
marlton , NJ 08053
US
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Developing
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Here is the data from the Order confirmation email (which is correct)
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Shipping Information:
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Billing Information:
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developing
Jon Smith
1 main street
marlton , NJ 08053
US
Ship Method: UPS Next Day Air Early A.M.
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developing
Jon Smith
1 main street
marlton , NJ 08053
US
Payment Type: Credit Card
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Request your guidance on a fix.
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