To further expand based on our testing:

The only thing UPS gets from the cart is the total weight of all items ordered. This is where it causes issues:

If we have product A and product b and the user orders one of each, but they have to be shipped in two different boxes, the rate returned does not calculate correctly. UPS assumes the items will be shipped in 1 box rather than 2.

How do we on a per product level tell UPS how many quantity wise will fit in 1 box. So if the user orders 6 of Product A, and we have to ship two boxes with 3 each, UPS needs to know this.

How do we tell UPS that every single item is shipped in its own box rather than combined
How do we pass the dimensions of the product to UPS because they charge a handling fee if the dimensions exceed 60 inches in length.

Dustin

Thanks for the info. However...

The Product Pages sub section under each product where I can set the dimensions does not seem to work. So I create a product package, give it dimensions, weight, etc. however UPS is not getting the info. Any package that is a length over 60" should be getting charged an extra $8.75, but the cart does not add this value. I have do thorough testing and comparisons via UPS's online calculator that match up 100% without the extra fee: https://wwwapps.ups.com/ctc/request?loc=en_US - the cart just isn't taking into consideration these package dimensions. That said, it doesn't seem that the Product Packages configurations is doing anything between the cart and UPS.

Secondly, I have tested as well setting the Number of Boxes. This setting also doesn't seem to do anything. If I set the Number of Boxes to 1 say for Product A and Set it to 1 for Product B and then add each to may cart, the shipping rate returned is the price for 1 box that contains both Product A and Product B but not for two individual boxes.

Third, I have used and tested the Max Package Weight. This is great and does seem to work, however its set for the entire order rather than on an individual product level. If it was set for an individual product level then I believe it would solve all the issues. I could tell Product A that weighs 15 pounds to have a Max Package weight of 15 pounds. So if the user adds a quantity of 2, totaling 30 Pounds, UPS would know that it needs two boxes for this order and then should return the correct shipping rate.

To sum it up:
- Product Packages setting under each product does not seem to work or pass the dimensions
- Number of Boxes does not seem to work or do anything that I can tell.

Id be happy to demo this for you. Again if you go to UPS website to test and then test the cart you will see discrepancies: https://wwwapps.ups.com/ctc/request?loc=en_US

The store is here:
https://www.zillarac.com/Store.aspx

The particular product is the first one Rac Pac that has a dimension of 95" in length that is one of the issues describe above.

Dustin

Hi Dustin,

May I ask if you would please submit a ticket to our help desk at the following link:

http://helpdesk.smith-consulting.com/Main/Default.aspx

I would like to provide you with access to our test portal to see if this issue exist in the latest version.

We have recently made changes to the UPS Shipping calculator and I noticed you are running an older version.

Please let me know if you have any questions.

Thank you.