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Joined: 2/24/2016
Posts: 7
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Site has been working properly up until today. AFAIK no changes have been made to site or info
On second page of checkout clicking NEXT button to redirect to Paypal for processing error is thrown.
"A critical error has occurred. Please check the Event Viewer for further details."
(smith buy now 7.22.0)
DNN 7.4.2
Sql server
Here is Event Log
DefaultDataProvider:DotNetNuke.Data.SqlDataProvider, DotNetNuke
ExceptionGUID:3488692c-63c9-4c64-9eac-07f69d3334b2
AssemblyVersion:7.4.2
PortalId:20
UserId:583
TabId:650
RawUrl:/aaa/MeetingRegistration/tabid/650/ctl/Step2/mid/3377/hosted/1/Default.aspx
Referrer:https://URLAPPEARSHERE/aaa/MeetingRegistration/tabid/650/ctl/Step2/mid/3377/hosted/1/Default.aspx
UserAgent:Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/54.0.2840.99 Safari/537.36
ExceptionHash:jF4T47AIuD0m5ozfXyab+Q==
Message:Object reference not set to an instance of an object.
StackTrace:
InnerMessage:Object reference not set to an instance of an object.
InnerStackTrace:
at Smith.DNN.Modules.BuyNow.Step2.ibNext_Click(Object sender, EventArgs e)
at System.Web.UI.WebControls.LinkButton.OnClick(EventArgs e)
at System.Web.UI.WebControls.LinkButton.RaisePostBackEvent(String eventArgument)
at System.Web.UI.WebControls.LinkButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Source:
FileName:
FileLineNumber:0
FileColumnNumber:0
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Joined: 7/28/2009
Posts: 1452
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Need to have you upgrade to the latest cart version and then I can give you the debug files so I can get the line number to troubleshoot this error. Please submit a support ticket here http://www.smith-consulting.com/Support/Help-Desk
At your service,
Dave Smith
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Joined: 2/24/2016
Posts: 7
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I was able to correct the error by deleting and replacing all the payment fields for this cart.
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Joined: 1/1/0001
Posts: 0
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When you say "deleting and replacing all the payment fields for this cart.", do you mean that you deleted the Payment Methods or the Payment Zones?
Sounds like the Cart was upgraded and need a new setting or settings need to be initialized by resaving.
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