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6/21/2010 1:45 PM
 

We are having challenges getting the order details to populate in our 2.93 instance of Smith Cart. We have it installed on 5.4.3 of DNN and have an exact mirror on our test box that is working, but it is not on our production site. Can you give me an idea of where to look to correct this? Is there a setting that is broken? Also when the order email arrives it shows up with &nsbp where all the html frames should be from the invoice. Could these be related to the same issue?

 
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6/21/2010 2:17 PM
 

Regarding the email, either your email client or server is not setup for html emails and is stripping out the html tags and leaving the spaces (&nbsp). To fix the email you can either change the email template and make it text only or configure your email client/server to allow html emails. The cart uses one of the 3 following email templates when it sends the email confirmation. The email html templates located off your portal root directory in /desktopmodules/smith.buynow/

  • OrderTemplate.htm – standard email template
  • SHOrderTemplate.htm – email template used when shipping and handling is combined
  • OrderSurchargeTemplate.htm – email template used when surcharge is enabled in the cart

Regarding the issue with the order details not being populated can you provide more info are you talking about the manage order details screen? Also what gateway are you using? These could be 2 different issues or the same I can't determine that right now though with more info.

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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6/21/2010 2:56 PM
 

Yes I am talking about the manage orders screen. When going in to look at previous orders, there are no products associated with the order. We are using PayPal Website Payments Pro in test mode.

 
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6/21/2010 4:03 PM
 

Are you getting any errors in the dnn event viewer?


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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6/21/2010 4:20 PM
 

no errors. We wrote a trigger to assign roles to the users, what would be fired off when the order detail was populated. This was a work around for the string error we were getting when assigning the roles via the module (Membership Module String Error). WE have identified that when the trigger is fired the information then is removed, and the order detail isnt being retained in the database.

Do you know, are there challenges with SP3 of SQL 2005?

 
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6/22/2010 2:01 AM
Accepted Answer 

There are no known issues with the cart running on sql server 2000/2005/2008. I recommend upgrading to the latest version of the cart 2.96 if you are getting an error during checkout this may be the reason the order doesnt show up in manage orders.


At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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7/13/2010 12:33 AM
 

We are having exactly the same issue running DNN 5.4.4 and Smith Cart 2.95. As you can see from the email receipt below, the html table is being converted into text and butchered even though my email client is MS Outlook (I placed this test order myself and this is the receipt I got from Smith Cart). I receive dozens of html emails through this same client just fine everyday. Something is broken here and we are trying to fix it for our client (for whom we just launched their sites live yesterday and we are trying to meet their requests to clean up the email receipts as orders are already coming in and this is a mess).

Thanks a bunch, John

----

Order ID:   2
Order Date:   7/6/2010 3:09:52 PM

Shipping Information:                                     Billing Information: User Name
145 White Bluff Dr
Whitney , Texas
76692
United States
                                    User Name
145 White Bluff Dr
Whitney , Texas
76692
United States
  Product Name Quantity Price --> The Fuel And The Flame 2.00 $9.99 -->   SubTotal: $19.98 Discount: -0.00 Shipping: 1.00 Handling: 0.00 Tax: 0.00 Order Total: $20.98

 
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7/13/2010 1:00 AM
 

Copy the attached html email templates to your \desktopmodules\smith.buynow folder and see if they work better for you.


At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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7/23/2010 7:45 PM
 

I too am having the same issue regarding what appears to be the emails not getting proper html formatting and the   all over the place. The problem started when I upgraded my dnn installation to 5.4.4. Prior to that it was working fine. I replaced the files with the ones above and have better results but it is still a far cry from the emails sent before the upgrade. On an order there are three emails sent with the order. The one that has receipt/purchase confirmation in the subject line is still a fine looking email. It is the other two that don't format correctly. What should I do?

 
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7/25/2010 10:38 AM
 

The cart uses the dnn "sendmail" function to send email which is a pretty straightforward function to use in the api so I googled the issue and found quite a few people have the same issue with dnn 5.4.4 and emails. Here is a good post in the DotNetNuke forums http://www.dotnetnuke.com/Community/F.... Long story short DNN 5.4.4 for some reason is now stripping the html in emails I would hold off upgrading your dnn until there is resolution on this.


At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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7/30/2010 6:50 AM
 

Same here. This needs a resolution. My customer's are complaining about the emails being so difficult to read.

 
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7/30/2010 7:44 PM
 

With DNN 5.4 the messaging engine the sendmail function uses to send emails was changed. Do you have any errors in your dnn event viewer? In this post http://www.dotnetnuke.com/Community/F.... they recommend some web config items you can adjust so dnn doesnt consume too many resources and throw an error. I also read that with dnn 5.4 the sendmail function looks for the existance of <p> tags in the email to determine if its html or not. Try opening the cart "ordertemplate.htm" or the appropriate email template for your cart config and add the <p> </p> in the html and see if that helps.


At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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