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7/15/2010 4:02 PM
 

On Return from PayPal the buyer is presented with a confirmation button. At the botton of the page there is a "close" button that doesn't do anything; clicking it doesn't close anything, nothing happens. I found myself clicking it thinking that I needed to close something. It is confusing and implies that further action is necessary when in fact nothing more needs to be done.

 
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7/15/2010 4:13 PM
 

The button on the confirm status page defaults to "Close" but in the cart settings under the confirmation page (after payment) section you can upload your own button that says anything you want like "Next" for "Continue" and also select a page to redirect the user to after payment if complete. Its a good idea to not leave the user hanging on a page after an order you should always try to funnel them to an area of your site that you want to take them to next so they have some direction and dont leave your site and go somewhere else. You can direct them to a page that tries to sell them another product or service or take them to an informational page on your site.

Additionally, if you are using any of the custom fields on the confirm page (after payment) like special instructions then clicking the "Close" button on the confirm status page triggers the cart to save the special instructions and any of the other custom fields to the database and also triggers a second email confirmation with the special instructions included.

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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HomeHome Product Discus... Product Discus...SmithCartSmithCartConfirmation Page - Close ButtonConfirmation Page - Close Button