Email format issue - SmithCart

Item		Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.
Subtotal	{{minicart.cartTotals.SubTotal \| currency : '$' : 2}}

Image	Item	Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.

Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}	{{order.OrderID}}	{{order.OrderDate \| date : 'M/d/yyyy'}}	{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}	{{order.GrandTotal \| currency : '$' : 2}}	{{order.PayTotal \| currency : '$' : 2}}	{{order.GrandTotal - order.PayTotal \| currency : '$' : 2}}

8/6/2010 6:16 AM

Kevin Smith

Joined: 7/16/2010

Posts: 17

Email format issue

I am currently demoing this product and I have run into a problem with the order emails that get sent out. They look terrible. I found the HTML template and made some adjustments but found that the emails are getting sent out ast straight text. Any ideas why? Any thoughts on correcting this?

8/6/2010 8:02 AM

Kevin Smith

Joined: 7/16/2010

Posts: 17

Re: Email format issue

I ran a test through the live demo on the Smith Consulting site and it came accross with a nicly formated email. I have no idea what to change to correct this issue on my side.

8/6/2010 10:24 AM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: Email format issue

Do you have any errors in your dnn event viewer? What version of dnn are you running?

The cart uses the dnn "sendmail" function to send emails. With DNN 5.4 the messaging engine the sendmail function uses to send emails was changed. In this post http://www.dotnetnuke.com/Community/F.... they recommend some web config items you can adjust so dnn doesnt consume too many resources and throw an error. I also read that with dnn 5.4 the sendmail function looks for the existance of tags in the email to determine if its html or not. Try opening the cart "ordertemplate.htm" or the appropriate email template for your cart config and add the in the html and see if that helps.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

8/6/2010 10:42 AM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: Email format issue Modified By Scott Kelly on 8/6/2010 10:46:03 AM

I was just googling the issue and reading more about it and its definitely a bug introduced in dnn 5.3 here is a link to the issue in the dotnetnuke bug tracker http://support.dotnetnuke.com/issue/V...

One possible solution is to install the cart on dnn 5.2 and wait for dotnetnuke to resolve the html emaill issue before upgrading to the latest release of dnn 5.4.x

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

8/10/2010 7:34 AM

Kevin Smith

Joined: 7/16/2010

Posts: 17

Re: Email format issue

I'm running 5.4.3 and going back to 5.2.x is not a viable option. The last post you referenced states that this issue was verified resolved in 5.4.2? I tried placing in the code and that did nothing.

8/10/2010 4:29 PM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: Email format issue

We are posting the issue in the dnn bugtracker to see if we can get an answer on this. The cart usings the dnn "SendMail" function to send emails which is one line of code so I doubt there is much we can change in that line of code to send emails. Maybe there is something that we can change in the "ordertemplate.htm" which is one of the html templates the cart uses for the order confirmation. Hopefully something in the html that we can change so dnn wont strip out the html. DNN 5.5 is being released soon hopefully they have fixed the bug with html emails but in the meantime we will look for a solution.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

8/11/2010 5:08 AM

Tom Moran

Joined: 6/3/2010

Posts: 19

Re: Email format issue

Scott,

We too are very hopeful you can repair this prior the 5.5 release. I have seen on the bugtracker site that using or <html></html> tags is what the new sendmail function is using but I edited your ordertemplate.htm and had no success. I really need this to work yesterday, anything you can do to speed up the resolution will be greatly appreciated.

Thank you,

Tom

8/11/2010 6:54 AM

Tom Moran

Joined: 6/3/2010

Posts: 19

Re: Email format issue

Scott and anyone else interested,

I downloaded the 5.5 beta release of DNN today. Upgraded my "live site" and now the emails for the cart are working flawlessly. I think 5.5 will release the end of next week but the beta is hot and works wonderful.

Tom