PayPal Standard Return Error - SmithCart

Item		Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.
Subtotal	{{minicart.cartTotals.SubTotal \| currency : '$' : 2}}

Image	Item	Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.

Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}	{{order.OrderID}}	{{order.OrderDate \| date : 'M/d/yyyy'}}	{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}	{{order.GrandTotal \| currency : '$' : 2}}	{{order.PayTotal \| currency : '$' : 2}}	{{order.GrandTotal - order.PayTotal \| currency : '$' : 2}}

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SmithCart

PayPal Standard Return Error

9/22/2010 1:56 PM

Evan Hill

Joined: 8/24/2010

Posts: 19

PayPal Standard Return Error

I'm having a couple of problems that I think might be related (v3.04). I'm using PayPal standard, and I'm set up with just the root url for the return, as specified in the manual. I'm running live transactions (nominal amounts) rather than the sandbox.

The checkout process including payment through paypal works just fine. Then, when I get back to my site from PayPal, I don't see an order confirmed page, just the products page with "Object reference not set to an instance of an object." When I go into order management, I can see the order and the payment status is "true".

On a potentially related note, when I try to change the order status to shipped, it errors out and complains about invalid date. I think this is because of something else I discovered. When I send out a shipment confirmed email, it arrives with the actual tokens in place, rather than the values. Like this:

Your order 5 has been shipped. Your order was shipped on [SHIPDATE] using your preferred shipping method, Free Shipping . To track your order use the following tracking number: .

Order ID: 5
Order Date: 9/22/2010 3:24:48 PM

Shipping Information:	Billing Information:

Product Name	Quantity	Price
bogus	2.00	$0.02


[SUBTOTALLABEL]	$0.04
[DISCOUNTLABEL]	-0.00
[SHIPPINGLABEL]	0.00
[HANDLINGLABEL]	0.00
Tax:	0.00
Order Total:	$0.04

I went into languages and didn't see any values for smith.cart, although I do see values for other desktopmodules.

9/22/2010 3:35 PM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: PayPal Standard Return Error

Please upgrade to cart v3.08 and it should fix these issues.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

9/22/2010 4:08 PM

Evan Hill

Joined: 8/24/2010

Posts: 19

Re: PayPal Standard Return Error

What is the proper procedure for doing so?

I'm on DNN 4.9, btw.

9/23/2010 1:48 AM

Dave Smith

Joined: 7/28/2009

Posts: 1452

Re: PayPal Standard Return Error Modified By Dave Smith on 9/23/2010 1:49:34 AM

To get access to the cart downloads page send an email to support@smithcart.com with your purchase receipt and your userid. The cart runs on dnn 4.x and 5.x so you should be fine with dnn 4.9

At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

9/23/2010 3:52 PM

Evan Hill

Joined: 8/24/2010

Posts: 19

Re: PayPal Standard Return Error Modified By Evan Hill on 9/23/2010 4:03:50 PM

Ok, I've bit the bullet on the assumption that I can get this working properly and I've purchased a license and did the download of 4.08 that came with the purchase. Here is the current state of my installation:

Trial version of 4.04 installed on the server
Things are basically set up including products and paypal settings
I've tweaked the style sheet and a couple of templates (just using different .jpgs than specified in the original templates)
Lightbox is installed
I have full access to the server

Now, what procedure do I go through to get from where I am to having 4.08 running without losing my settings and changes? File copy? Install it through the DNN modules page? Assuming I back up the changed files and overwrite the newer ones with them.

Thanks.

eta: I've submitted a license request using the form. Figured that part of it out...

9/23/2010 4:41 PM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: PayPal Standard Return Error

Assuming you made your style changes in the module.css do the following:

Backup your module.css
Install the new cart v3.08 - When you install the new module all your cart settings and data will be preserved. However, the ascx and css will be overwritten
Cut and paste your style sheet changes from your module.css you backed up in step 1

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

9/23/2010 5:02 PM

Evan Hill

Joined: 8/24/2010

Posts: 19

Re: PayPal Standard Return Error

No joy... here's how things ended up:

Info	Loading Control info for 'Smith.QuickOrderEntry' module
Failure	ExceptionSystem.Exception: Dnn load failed, aborting at DotNetNuke.Modules.Admin.ResourceInstaller.PaDnnAdapter_V2.ReadDnn() at DotNetNuke.Modules.Admin.ResourceInstaller.PaInstaller.Install()

9/23/2010 5:21 PM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: PayPal Standard Return Error Modified By Scott Kelly on 9/24/2010 11:16:36 AM

I recommend doing a clean install of cart v3.08. Note - doing a clean install you will lose all your product and orders data so if you need to retain you will need to back it up first.

Clean Install Instructions
--------------------------------
Delete the old module and start with a clean install of the module. Please do the following:

From the dnn->host menu uninstall all 6 modules; Smith.BuyNow, Smith.AffliateTracking, Smit.CategoryMenu, Smith.MiniCart, smith.featuredproducts and Smith.MyAccount. Make sure you check the delete files box when you uninstall
Confirm that all stored procs and tables with a prefix of smith in your database are deleted
Confirm that all files in /desktopmodules/smith.buynow are deleted and the folder is removed
Install the latest module v3.08
Configure the cart settings
Add one category, manufacturer and product and test

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

9/23/2010 5:59 PM

Evan Hill

Joined: 8/24/2010

Posts: 19

Re: PayPal Standard Return Error

I followed the instructions (that was a lot of tables and SPs to manually delete!) and got the exact same result. Same location in install, same error.

9/24/2010 10:46 AM

Scott Kelly

Joined: 3/11/2010

Posts: 1979

Re: PayPal Standard Return Error

In SQL Mgmt studio in object details explorer you can highlight all the stored procs and press delete and it deletes them all in one fell swoop. Is there an error in your dnn event viewer you can post.

-Scott

Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce

9/24/2010 11:54 AM

Evan Hill

Joined: 8/24/2010

Posts: 19

Re: PayPal Standard Return Error

Of course there was an easier way!

Nothing appears in the DNN event log. Here is more of the install log:

Info	Found valid path (images) for ratingStarEmpty.png.
Info	Found valid path (images) for ratingStarFilled.png.
Info	Found valid path (images) for ratingStarSaved.png.
Info	Found valid path (images) for save-cart.gif.
Info	Found valid path (images) for viewsavedcart.gif.
Info	Found valid path (images) for select1.gif.
Info	Found valid path (images) for edit.gif.
Failure	File specified in the dnn could not be found in the zip file: print.gif
Info	Found valid path (images) for movetocart.gif.
Info	Found valid path (images) for help.jpg.
Info	Found valid path (images) for discounts.gif.
Info	Found valid path (images) for custom-fields.gif.
Info	Found valid path (images) for product-matrix.gif.
Info	Loading Modules info
Info	Loading Control info for 'Smith.BuyNow' module
Info	Loading files info
Info	Loading Modules info
Info	Loading Control info for 'Smith.AffiliateTracking' module
Info	Loading files info
Info	Loading Modules info
Info	Loading Control info for 'Smith.MyAccount' module
Info	Loading files info
Info	Loading Modules info
Info	Loading Control info for 'Smith.MiniCart' module
Info	Loading files info
Info	Loading Modules info
Info	Loading Control info for 'Smith.CategoryMenu' module
Info	Loading files info
Info	Loading Modules info
Info	Loading Control info for 'Smith.FeaturedProducts' module
Info	Loading files info
Info	Loading Modules info
Info	Loading Control info for 'Smith.QuickOrderEntry' module
Failure	ExceptionSystem.Exception: Dnn load failed, aborting at DotNetNuke.Modules.Admin.ResourceInstaller.PaDnnAdapter_V2.ReadDnn() at DotNetNuke.Modules.Admin.ResourceInstaller.PaInstaller.Install()

9/24/2010 5:18 PM

Mark Saunders

Joined: 9/22/2010

Posts: 10

Re: PayPal Standard Return Error

Evan,

I have been watching your thread. I am a DNN integrator and I work closely with Smith consulting on some issues, mostly on issues not directly related to the cart itself. This problem looks much like one of those problems so I thought I would jump in. I am sure you are anxious to get this resolved and get to selling..

I suggest you contact me directly at (eight one four) four three four-8092 or at mark at nwpa dot net. I will be working all weekend and I have a couple suggestions but it will require sharing host information. PLEASE do not post that information here.

I will be available tonight until midnight eastern and all weekend from 10 am to 11pm eastern. Feel free to contact me that way or leave your contact information here and when is a good time and I will contact you.

Mark

9/27/2010 9:32 AM

Evan Hill

Joined: 8/24/2010

Posts: 19

Re: PayPal Standard Return Error

Mark, I appreciate the offer, but I've got a couple of days yet before I really need to get this going. Frankly, I'm expecting that the good folks at Smith Enterprises will have this sorted out soon enough.

9/27/2010 10:20 AM

Mark Saunders

Joined: 9/22/2010

Posts: 10

Re: PayPal Standard Return Error

Evan the reason I reached out is because this problem actually looks environmental. If that is the case then it might require some extra assistance.

Info	Loading Control info for 'Smith.QuickOrderEntry' module
Failure	ExceptionSystem.Exception: Dnn load failed, aborting at DotNetNuke.Modules.Admin.ResourceInstaller.PaDnnAdapter_V2.ReadDnn() at DotNetNuke.Modules.Admin.ResourceInstaller.PaInstaller.Install()

Also I should point out that on second look it "appears" that you have tried to install the wrong version of the cart into your DNN install. There are specific versions for version 4.x or 5.x (which I am sure you know) and this error is quite common when we attempt to install against the wrong version of DNN. it might be worth double checking that and retrying the install. Easy mistake to make. Done it a few times myself. That is how I saw this error the 1^st time a long, long time ago.