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Joined: 8/14/2010
Posts: 61
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Hi,
I'm receiving the following error when I click on the checkout button.
AssemblyVersion: 5.5.0
PortalID: 0
PortalName: neighbay.ca
UserID: 1
UserName: host
ActiveTabID: 185
ActiveTabName: Shopping Cart
RawURL: /NeighbayAdmin/ShoppingCart/tabid/185/ctl/step1/mid/987/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://www.neighbay.ca/NeighbayAdmin/ShoppingCart/tabid/185/ctl/Cart/mid/987/Default.aspx?ProductID=10
UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.9) Gecko/20100824 Firefox/3.6.9 ( .NET CLR 3.5.30729)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: 3b2d02f2-82b3-415d-adbd-ab8fe9466b16
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Smith.DNN.Modules.BuyNow.Step1.Page_Load
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Smith.DNN.Modules.BuyNow.Step1.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
Source:
Server Name: CLE02WEB04
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Joined: 3/11/2010
Posts: 1979
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What version of the cart are you running?
Scott Kelly
Project Manager
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Joined: 8/14/2010
Posts: 61
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Joined: 3/11/2010
Posts: 1979
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Can you try upgrading to 3.08 to see if that fixes the issue.
-Scott
Scott Kelly
Project Manager
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Joined: 8/14/2010
Posts: 61
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I just tried upgrading and nothing has changed. I'm still getting the error.
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Joined: 3/11/2010
Posts: 1979
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Try going into the buynow module settings and re saving your settings.
-Scott
Scott Kelly
Project Manager
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Joined: 8/14/2010
Posts: 61
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Tried resaving the settings and it didn't seem to help at all.
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Joined: 3/11/2010
Posts: 1979
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I recommend doing a clean install of v3.08
Clean Install Instructions
--------------------------------
Delete the old module and start with a clean install of the module. Please do the following:
- From the dnn->host menu uninstall all 7 modules with a prefix of Smith Make sure you check the delete files box when you uninstall
- Confirm that all stored procs and tables with a prefix of smith in your database are deleted
- Confirm that all files in /desktopmodules/smith.buynow are deleted and the folder is removed
- Reset iis to release the cache
- Install the latest module 3.08 from the downloads page
- Configure the cart settings
- Add one category, manufacturer and product and test
Note: If you need to retain your product and order data please back up your database first as the clean install will remove all your data
Scott Kelly
Project Manager
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Joined: 8/14/2010
Posts: 61
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How would I backup those specific tables? Is there an easy method of doing this?
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Joined: 3/11/2010
Posts: 1979
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Here are a couple forum posts explaining how to backup your data
http://www.smith-consulting.com/forums/forumid/1/postid/357/scope/posts.aspx#357
https://www.smith-consulting.com/forums/forumid/1/postid/581/scope/posts.aspx#581
We also offer an install service to backup your data, do a clean install and restore your data
https://www.smith-consulting.com/buyn...
Scott Kelly
Project Manager
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Joined: 8/14/2010
Posts: 61
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I have done a complete reinstall of the shoppingcart following all the instructions provided and the error is still occuring. Need help quickly. I'm now running 3.85.
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Joined: 7/28/2009
Posts: 1452
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Can you post the error from the dnn event viewer.
At your service,
Dave Smith
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Joined: 8/14/2010
Posts: 61
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The message remains as it was in the first post of this thread.
AssemblyVersion: 5.5.1
PortalID: 0
PortalName: neighbay.ca
UserID: 1
UserName: host
ActiveTabID: 185
ActiveTabName: Shopping Cart
RawURL: /NeighbayAdmin/ShoppingCart/tabid/185/ctl/step1/mid/1022/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://www.neighbay.ca/NeighbayAdmin/ShoppingCart/tabid/185/ctl/Cart/mid/1022/Default.aspx?ProductID=10
UserAgent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10 ( .NET CLR 3.5.30729)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: d16a9262-b5be-4f7d-b826-f047419ec24f
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Smith.DNN.Modules.BuyNow.Step1.Page_Load
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Smith.DNN.Modules.BuyNow.Step1.Page_Load(Object sender, EventArgs e) at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.Web.UI.Control.OnLoad(EventArgs e) at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Control.LoadRecursive() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
Source:
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Joined: 3/11/2010
Posts: 1979
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Im not able to replicate this on my dev system but there are a lot different combinations of settings for tax, shipping, etc and I may not have configured my cart the exact way you have. Can you login to our test site http://www7.smith-consulting.com/ and try to replicate the error.
Please send an email to support@smithcart.com if you need a login.
-Scott
Scott Kelly
Project Manager
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Joined: 8/14/2010
Posts: 61
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Hi,
Where is the test site? Also, I am creating the shopping cart items by directly linking to theM, as per the documentation. Could this have anything to do with why the checkout is failing?
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