When asking a question in the forum, there are a few things that you can do that will expedite your answer.
1) Include the version of the cart that you are running. This is the most asked question in all of the posts.
2) Include the version of SQL Server that you are running.
3) Include the version of DNN that you are running.
4) Give a general overview of the settings that you are using. For example, "I am using the Ship by Quantity Ordered" or "The Categories module is on two pages; one with the Featured Products and one on the BuyNow page."
Please also remember that support is for cart-related questions. The tech support team at Smith Consulting focus on those questions first. If you have questions like "How do I skin..." or "How can I change the color of xxx button...", those aren't really cart questions, those are DNN / ASP.NET questions. Smith Consulting strives to provide the best support possible and all questions will be answered but priority will be given to cart questions.
For phone support, training, setup and configuration consulting, integration projects or custom programming click here for premium support.