Hi,

In the My Account page I created for customers, it shows all the failed user sales. So if a customer tries 5 times to get an approval, then the card passes, they will have 6 entries in the My Account page. I want it to show only the customers completed sales (they do not need to see the failed ones crowding up their list).

How can we filter things out so only the valid sales show up?

Also, is it possible to then completely hide the "Status" column, because all orders will of course be already approved!

Thanks,

Steve

Please consider making this a selectable option on the page. It works fine as it is and is much more helpful to know that the order failed, otherwise no one will ever know.

I just went through this with a customer who thought their order was placed and they wondered why we had not shipped their order. It would have been very embarassing if my staff could not show them or explain what had happened because of a filter. In this case we called the customer and manually processed the declined payment then shipped the order.

Really this should be a maintenance issue - if you don't want to see the failures you can always delete them. I know I will keep them on file.

Empowering the customer provides many self service benefits and demonstrates the reliability and accuracy of your system. It would be a poor managent decision to allow misconfiguration of a "pretty" software option that causes additional customer service requests (emails and phone calls) to explain missing orders and/or hidden activity.

A configurable option (even via aspx) is a decent compromise.

I know our system will default to All Transactions to ensure our customers and staff are always on the same page.