I'm using Smith Cart v3.81 and I'm getting an error when I try to process a transaction through the First Data Web Service gateway. I have the certificate installed on my server, the PEM file uploaded, and I'm using the correct authentication. Is there anything that I left out or doing wrong? The error from the event log is below. Thanks in advance for any assistance.

-Marvin Cox

AssemblyVersion: 5.2.3
PortalID: 10
PortalName: Vapor X
UserID: 30
UserName: mgcox
ActiveTabID: 252
ActiveTabName: Shop Online
RawURL: /ShopOnline/tabid/252/ctl/Confirm/mid/748/Default.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: https://www.myvaporx.com/ShopOnline/tabid/252/ctl/Confirm/mid/748/Default.aspx
UserAgent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US) AppleWebKit/534.3 (KHTML, like Gecko) Chrome/6.0.472.63 Safari/534.3
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: df58b2eb-7c05-40ea-b900-8d397824a1db
InnerException: Object reference not set to an instance of an object.
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: Smith.DNN.Modules.BuyNow.Confirm.ProcessStatus
StackTrace:
Message: DotNetNuke.Services.Exceptions.PageLoadException: Object reference not set to an instance of an object. ---> System.NullReferenceException: Object reference not set to an instance of an object. at Smith.DNN.Modules.BuyNow.Confirm.ProcessStatus(PaymentStatusInfo status) at Smith.DNN.Modules.BuyNow.Confirm.Submit() at Smith.DNN.Modules.BuyNow.Confirm.btnSubmit_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.ImageButton.OnClick(ImageClickEventArgs e) at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace ---
Source:
Server Name: WIN-20R7V0NLMUH

I called First Data tech support and completed the steps, and opened port 1129 in my firewall for all traffic as well. However I'm receiving the same exact error. Any other ideas?

-Marvin Cox

Unfortunately, the error occurs in all browsers. Is there anyone out there that's using this gateway successfully with Smith Cart? Let me know, thanks.

-Marvin Cox

Thanks for your help, but unfortunately the file didn't fix the issue. I'm still getting the same error.

Yes the certificate not found could be causing the error. There are many steps in configuring your environment to work with the first data gateway and not sure why first data makes you jump thru all these hoops to use their gateway but try deleting the certificate and re installing to see if that fixes it. Also, first data has pretty good tech support try contacting them to help you install the cert. We got it working in our environment but it took some time and a few tech support calls with first data. If you cant get it to work after working with first data support our consulting dept is available to work on your site.

-Scott

If you download the trial version of Smith Cart from our website and copy the file titled "App_WebReferences.dll" to your \bin folder it should fix the issue. As always make sure you have a full backup of your site before making any changes.

-Scott