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Joined: 4/2/2010
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Scott,
Thanks. I just sent an email to the address you provided. I look forward to your reply.
David
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Joined: 4/2/2010
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Scott,
I just created a product in the www7 test portal (SKU: VAR_001 - Variant Product Tester) and the issue occurs there too. Can you please check into this and let us know what to expect regarding a fix? Product variants are a requirement for our client.
Thanks much!
David
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Joined: 3/11/2010
Posts: 1979
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I just looked at the product you setup and you need to setup a variant group for the product both the variants you added didnt have a group. Add your variant group and it should work for you.
-Scott
Scott Kelly
Project Manager
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Joined: 4/2/2010
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Scott,
It looks as though you figured out the workaround we needed. Thank you.
From a development perspective, do you believe the cart should "fail" more gracefully? Perhaps a little better error handling would be nice for the next release. ;-)
Thanks again for your help with this. Our client will now be happy. ;-)
David
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Joined: 4/2/2010
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Scott,
We upgraded to v3.96. Now anything we place in a product's description field will not show up on the product's detail page in Firefox. It shows up just fine in Chrome and IE, but not Firefox. Are we doing something wrong or is this another bug?
Thanks again for your help.
David
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Joined: 4/2/2010
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Scott,
I would think this is a critical issue for you guys. Is it not? We can not go live with our client's implementation until this issue is resolved. Please advise.
Thanks,
David
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Joined: 3/11/2010
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Yes this is important for us but I am not able to reproduce the issue you reported in order for us to fix it the first step is for you to try to re create the issue on the www7 test portal this will determine if its a bug in the cart or an issue with your dnn portal/cart install. Once you replicate it on the www7 test portal and report back our programmer will try to replicate the bug in his dev machine and fix it if its a bug.
-Scott
Scott Kelly
Project Manager
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Joined: 4/2/2010
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Scott,
I have been unable to replicate the issue in the www7 test portal. This leads me to believe we may have an environment or DNN related issue. However, the issue is only happening with the Smith Shopping Cart. Does the cart use AJAX by any chance to display the product tab control? If so, do you have any recommendations for ensuring it is setup properly? To my knowledge, we have seen no other AJAX related issues on the website. As a reminder, we are running DNN 5.4.4.
Thanks again for your help!
David
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Joined: 4/2/2010
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By the way, I have checked the "Email me when this thread has replies" box at the bottom of this thread. However, I receive no notifications when someone replies (thus my delayed responses). I thought maybe you would want to know.
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Joined: 3/11/2010
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If you edit your profile and add your email you will get notifications.
-Scott
Scott Kelly
Project Manager
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Joined: 4/2/2010
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dpoindexter wrote:
Scott,
I have been unable to replicate the issue in the www7 test portal. This leads me to believe we may have an environment or DNN related issue. However, the issue is only happening with the Smith Shopping Cart. Does the cart use AJAX by any chance to display the product tab control? If so, do you have any recommendations for ensuring it is setup properly? To my knowledge, we have seen no other AJAX related issues on the website. As a reminder, we are running DNN 5.4.4.
Thanks again for your help!
David
Scott, do you have a response for this post? Thanks! David
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Joined: 4/2/2010
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skelly wrote:
If you edit your profile and add your email you will get notifications.
-Scott
Thanks, I have updated my profile to add the email address (honestly not sure why it was not in there already though).
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Joined: 3/11/2010
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Yes the tab control on the product details module use the ajax tab control from ajax control toolkit 3.5 you may need to update your web.config to reference both versions of the ajax toolkit if you have a different version of the ajax toolkit installed on your web server/portal. The following forum posts may be helpful to you in resolving the ajax issue:
http://www.smith-consulting.com/forums/forumid/1/postid/585/scope/posts.aspx#585
http://www.smith-consulting.com/forums/forumid/1/postid/947/scope/posts.aspx#947
-Scott
Scott Kelly
Project Manager
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Joined: 4/2/2010
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Scott,
I have verified the AjaxCountrolToolkit.dll in our "bin" folder is 3.0.30930.0. The web.config contains the following:
<dependentAssembly>
<assemblyIdentity name="System.Web.Extensions" publicKeyToken="31bf3856ad364e35" />
<bindingRedirect oldVersion="1.0.0.0-1.1.0.0" newVersion="3.5.0.0" />
</dependentAssembly>
I tried uploading the 3.5 DLL to the "bin" folder, but then when visiting a product detail page, we get an error indicating it can't load the 3.0.30930 version of the DLL. So we are at a bit of a loss on the next steps. Any recommendation?
Thanks,
David
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Joined: 3/11/2010
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Depending on your dnn version and the ajax version you have installed on your portal you may not be able just to cut and paste the web config entry from the forum post I listed above, the "bindingRedirect oldVersion" may be a different version reference depending on what you have installed on your portal and in your gac. Possible solutions to fix the ajax version on your portal are for you to research the issue on google to find the correct web config entries that will work for your portal or purchase priority support and have one of our consultants log in to your portal and try and fix it.
-Scott
Scott Kelly
Project Manager
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