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12/27/2010 2:42 PM
 

Scott,

After much pain and fooling around with our environment, we finally discovered (by fluke) that this appears to be a code issue and not an AjaxControlToolkit issue. The product description shows fine in FF when not logged in. However, as soon as we login as host, the product description disappears. Can you please take a look at your code and see where the issue exists? We would love to get this corrected ASAP.

Thanks,

David

 
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12/27/2010 2:54 PM
 
dpoindexter wrote:

Scott,

After much pain and fooling around with our environment, we finally discovered (by fluke) that this appears to be a code issue and not an AjaxControlToolkit issue. The product description shows fine in FF when not logged in. However, as soon as we login as host, the product description disappears. Can you please take a look at your code and see where the issue exists? We would love to get this corrected ASAP.

Thanks,

David

FYI...after some additional testing, we have discovered the product description disappears when logged in as an Administrator or SuperUser. All other users can see it just fine.

 
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12/27/2010 3:13 PM
 

I just tried to replicate this on my dev system or the www7 test portal and was unable to reproduce it. Do you have any errors in your dnn event viewer? Not sure exactly what the issue with your portal is could be an ajax issue, skin/css conflict or maybe a browser setting. If you can reproduce the issue on the www7.smith-consulting.com test site then we can fix it, if you cant re produce it on the www7 test portal then the issue is something specific to your dnn install, cart configuration, server environment or browser settings.


At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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12/27/2010 4:15 PM
 

Scott,

I am unable to replicate this issue in your test portal, but have been able to determine the following (which I am most certain is controlled by your code, not our skin or otherwise).

When viewing HTML source of product detail when logged is as host/admin, the following code is rendered:

 <div id="dnn_ctr990_ProductDetails_TabContainer1" class="google" style="width: 830px; visibility: hidden;">

When viewing HTML source of product detail when not logged in or as "normal" user, the following code is rendered:

<div id="dnn_ctr990_ProductDetails_TabContainer1" class="google ajax__tab_container ajax__tab_default" style="width: 830px; visibility: visible;">

Please take special notice of the style visibility ("hidden" in one and "visible" in another). Does your code control this? Thanks for taking a look into this.

David

 
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12/27/2010 4:29 PM
 

Scott,

By reviewing Admin > Extensions on your test portal I see that you have implemented a new cart version, 3.97. We are on 3.96. I have to be honest. It is a little frustrating after all this to realize you are comparing two different versions of the module. Is it possible our issue existed in v3.96?

David

 
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12/27/2010 4:33 PM
 

We do not explicitly set the visibility to hidden in code behind its getting set like that most likely becuase of a javascript error or css conflict on your portal. Try adding the following to the tab container:

style="display:block;visibility:visible;"

Here is a good post on the issue with a few different suggestions to try http://forums.asp.net/t/1109955.aspx?PageIndex=2

Also as a test trying setting your skin to the default dnn skin.


At your service,
Dave Smith
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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