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1/3/2011 10:47 AM
 

I'm seeing some strange behavior depending on which Member Pricing option I select. Regardless of which option I choose here's a checkbox on the checkout screen that reads "I would like to receive my member discount on applicable items" that when checked throws a message "Members must login to receive member pricing"...

THE ISSUE: the member discount has already been applied before the box is checked since I only show my store tab to registered users, who are obviously already logged-in.

My customers are getting confused by the checkbox and abandoning their orders.

Thanking you in advance.

 
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1/3/2011 11:18 AM
 

Can you post a screen shot of how you configured your member pricing?

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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1/3/2011 11:43 AM
 



 
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1/3/2011 12:22 PM
 

When the show member prices radio button option is selected in the buynow module settings the cart handles member pricing in the following way:

  • Member pricing will be displayed to the user in your store on the product listing page, product detail page, cart and confirmation screens.
  • The member prices are displayed alongside the regular prices defined for your products.
  • The cart uses the member price defined under the price field in the product setup screen it doesnt use the member price defined from the member pricing setup screen you posted in your screen shot.
  • On the cart page a checkbox will be displayed that the user must check to get the member price.


If you want member prices to automatically be calculated in the cart and not display the checkbox to the user you should select the "Show Member Prices By Role" option in the buynow settings.

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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1/3/2011 1:04 PM
 

Thanks Scott.

We do want the retail price and member price displayed in all the locations you've listed below, and that's working fine. With our configuration (that I've shown you), the checkbox seems to do nothing except throw the "you need to login" message, *AND* the member pricing is automatically being applied (maybe becuase I've added info in the Member Pricing menu option???).

So, my plan is to finish-up adding the additional member pricing info for registered users and send out an email to disregard the checkbox and login message (unless you have other thoughts)

 
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1/3/2011 1:11 PM
 

Adding your member pricing in the Member Pricing menu option will not effect the checkbox message on the cart screen. The buynow settings member pricing option you select is what effects the behavior of the member pricing. When you select "show member pricing" in the buynow settings the cart page was programmed to use the checkbox to give the member pricing. You can change the message by opening the cart.resx file and modifying the message there.

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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1/3/2011 1:41 PM
 

Understood.

Unfortunately, the customer experience I'm after (the "show member pricing" behavior) is requiring me to also add member pricing info to the menu option area (I hear you, it shouldn't work that way) to get the member pricing *actually* applied at checkout (since the checkbox isn't working properly). Again, I'm not sure why this is happening the way it is...on our site, login is required to even see the store tab, and checking the member-pricing checkbox throws the "login" error (even though I'm obviously already logged in), so, to get member pricing applied I added the label and price to the Member Pricing menu option (leaving the BuyNow setting on "Show Member Pricing") and (like magic) the member price is automatically being applied. Yes, the checkbox is still there, but serves no function since member pricing has already been automatically applied.

Most certainly not the solution you had intended for this pretty-typical use case, but it works (as long as my customers aren't confused by the checkbox and login message...which I can hack per your instructions)

So, I'm not sure where we go from here...maybe there's a bug in the member pricing if the store page is only visible to registered users.?.?

 
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1/3/2011 2:03 PM
 

The buynow module doesnt require specific permissions to view the product listing or the cart it inherits the dnn permissions for page/module. Sounds like you need to give permissions to your page to all users. You can try to replicate the issue on our test portal http://www7.smith-consulting.com. Please send an email to support@smithcart.com if you need a login. This will determine if the issue is with the latest version of the cart or an issue with your specific configuration.

-Scott


Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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