Hi all,

When a customer orders from us and pays via PayPal, we get a PayPal email where the product description is one long string of the entire shopping cart (truncated when it gets too long), and a single price.

It's no big deal, but are we doing anything wrong such that an itemized invoice is not returned? If we were to create a PayPal button somewhere else on our website, it is then certainly possible to add various different items and get a nicer looking email notification. So just wondering what the deal is here...

Like I said, no big problem, just the risk of an inexperienced staff member occasionally posting out an incomplete order I suppose.

Thanks.

p.s. Using Smith-Cart 3.97 I think.

p.p.s. Eway has even less descriptive emails - which is probably better if it isn't going to show everything, might as well show nothing and force the packing person to check the order properly.

Thanks Dave.

So just to clarify - the way that paypal standard puts the all the cart products (and shipping) onto one long string: is that definitely a paypal issue rather than a cart issue?

I have attached an image to show what's going on. It's two items ($25 each) plus $10 shipping.

Here's the picture...

But if there were ten items in the cart, you won't see the rest because they get cut off.

I.e. The entire cart plus shipping is appearing as a single item. It's not itemized.

In this case there are two $25 items plus $10 shipping, but you can't tell that from having everything in one long string.

If I was to create a paypal button for each item (not smith cart), paypal checkout would be itemized. So it is possible.

Any thoughts?

I have the same problem. I wanted to add Paypal but don't want the customer freaking out when it only shows 1 item in their cart of 10 items.

Yes, it is still on the the development road map but I don't have an estimated completion date yet.