Site - www.thehonolulusoapco.com

DNN 5.6.1

Smith Cart 4.1.0

Having issues with people paying by credit card. Payment gateway is First Data Global Linkpoint Gateway. I have the store number and pem file correct, but it always takes 2 or 3 attempts to process cards. Everytime someone tries to pay, they have to try at least twice and the first time shows up as an incomplete order, with the payment status as " Unable to resolve the hostname.   ERRs: wsa=0 err" in the manage order screen. Frustrating :(.

Hawaii Web Design, Honolulu Real Estate and Wilmington NC Real Estate

Yes, and it is happening 4 out of 4 times :( She's lost quite a bit of customers :( Event viewer shows these errors...

FirstDataResponse: <r_error> Unable to resolve the hostname. ERRs: wsa=0 err=11004 ssl=0 sys=11004. INFO: ACE_INET_Addr::ACE_INET_Addr: secure.linkpt.net: The requested name is valid, but no data of the requested type was found. </r_error>
Server Name: ONEWAVE

FirstDataResponse: <r_error> Unable to resolve the hostname. ERRs: wsa=0 err=11004 ssl=0 sys=11004. INFO: ACE_INET_Addr::ACE_INET_Addr: secure.linkpt.net: The requested name is valid, but no data of the requested type was found. </r_error>
Server Name: ONEWAVE

Hawaii Web Design, Honolulu Real Estate and Wilmington NC Real Estate