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5/13/2011 9:48 AM
 

Hi,

I've tried to update my products via product imports and it doesn't update the products.  Did I do something wrong? Or this only works for new imports not update?

Thanks,

Johnny

 
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5/13/2011 1:42 PM
 
Hi johnny,

Which version of the the cart are you running? Are you exporting your product data from another system? if your SKUs are all numbers make sure you define them as characters by putting a ' in front of the numbers.

Thanks, Kevin
 
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5/13/2011 2:31 PM
 

Hi Kevin,

I'm using version 4.28 and i'm using the sample excel file from this website and adding products in one by one and import them using products import function from smith cart.  The first time it import everything perfectly, but when i'm making changes to the spread sheet (i.e. add in the thumnail name), reimport the same spread sheet, it said "import successfully" but the data didn't get updated in my case i'm adding images name.

Thank you for your help.

 

Jonathon

 
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5/13/2011 4:42 PM
 
Hi Jonathan,

When importing your products the program will lookup products by sku, if the product currently exists in the database the import program will update the existing product and if the product sku does not exist the import program will insert a new record in the
database.

So when you added in the thumbnail name do you mean you added a new field or you added it under ThumbImage?

Thanks, Kevin
 
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