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6/7/2011 9:51 AM
 
Will Paccione
No Ranking

Joined: 10/22/2010
Posts: 20

Hello,

I have a client that has a high number of Authorizations vs. Captures. They seem to be getting charged for all of the extra Authorizations. Is there a setting I need to adjust?

Thanks
 
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6/7/2011 12:58 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979
What payment gateway are you using? Do you have auto capture setup at the payment gateway?

-Scott
Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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6/8/2011 10:29 AM
 
Will Paccione
No Ranking

Joined: 10/22/2010
Posts: 20

They're using an Auth.net merchant. The merchant said it was in the setting of the cart. ? I couldn't find anything of those settings though.

Any advice?

Thanks!
 
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6/8/2011 2:47 PM
 
Scott Kelly
1st Level Poster


Joined: 3/11/2010
Posts: 1979
The cart assumes that credit card transactions are authorization with auto settle (capture). In the BuyNow settings under the gateway section there is a checkbox titled "Authorize Only" so you want to make sure that "Authorize Only" is not checked. Additionally, there is setting at the gateway that can be configured for auto settle or manual settle so you need to login to the auth.net virtual terminal and make sure that your gateway account is setup for auto settle.

-Scott
Scott Kelly
Project Manager
DotNetNuke Consulting, DotNetNuke Store and DNN Ecommerce
 
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