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Joined: 8/1/2010
Posts: 252
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Hi all,
I can't get emails to send in v4.38 (DNN version 5.6. DNN emails from the portal otherwise seem to work fine.). I have followed the instructions in the manual carefully.
In manage orders section:
Clicking a send order and send ship email both say:
"Email Confirmation Failed"
The event viewer has two things:
1.
StackTrace : at Smith.DNN.Modules.BuyNow.ManageOrderDetail.SendMail(String emailType)
Error : Object reference not set to an instance of an object.; ...
2.
Error : Object reference not set to an instance of an object.
In the ship orders section:
The order confirmation does send, but none of the tokens [ORDERTOTAL], etc, work. The billing information does not show either.
In the checkout process:
The admin order confirmation does not send. The customer order confirmation does not send.
The order confirmation with special instructions DOES send token don't show up. Instead they show:
[SUBTOTALLABEL] $4.00
[DISCOUNTLABEL] -$0.00
[SHIPPINGLABEL] 2
[HANDLINGLABEL] $0.00
Sales Tax $0.00
[PSTLABEL] [PST]
Total: $6.00
SUMMARY -
A) During checkout process, order confirmation and admin confirmation email don't send. Special instructions email does send, but tokens don't work.
B) Manage orders: none of the emails send.
C) Ship orders: Email sends but tokens and billing address don't show up.
Please advise these issues. I'd really like the cart basics to work.
Thank you.
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Joined: 1/1/0001
Posts: 0
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Hi Daniel,
Have you set up the Email templates? In Cart v4.36 we added Email Template Management. We added a new button on the store admin menu titled "Manage Email Templates"
Email template management allows you to fully manage the cart email templates and email subject.
Thanks
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Joined: 8/1/2010
Posts: 252
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Yes I set up the 3 default email templates, then simply added a couple of tokens at then end of one of them, some plain text at the top, and nothing else changed.
I also found the list of tokens in the manual incomplete.
It is strange that some email send (improperly) and others do not send at all. This implies a bug I think.
I hope you can help with this. Thank you.
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Joined: 1/1/0001
Posts: 0
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Hi Daniel,
Did the emails recently stop sending or did anything in your environment change such as your hosting provider or new virus software?
Thanks
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Joined: 8/1/2010
Posts: 252
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Only two things changed:
1. Upgraded from version 4.21 to version 4.38. The upgrade itself appeared to be successful (no errors).
2. Did this on a development subdomain (test.mysite.com.au rather than mysite.com.au). Have not had trouble doing this in past. I basically run a test subdomain alongside my live site and check installs there first.
Thanks,
Daniel.
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Joined: 1/1/0001
Posts: 0
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Hi Daniel,
I have not been able to replicate what you have described aside from the Ship orders email issue which is currently in programming. I have been able to get the User Email, and Admin Emails as I should.
Are there any errors in the Event Viewer?
Thanks
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Joined: 8/1/2010
Posts: 252
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In manage orders, when I click send order email or send ship email, it says "Email Confirmation Failed", and the event viewer has two brief records:
7/1/2011 11:37:53 AM Admin Alert
StackTrace : at Smith.DNN.Modules.BuyNow.ManageOrderDetail.SendMa ...
StackTrace : at Smith.DNN.Modules.BuyNow.ManageOrderDetail.SendMail(String emailType)
Server Name: Z
7/1/2011 11:37:53 AM Admin Alert
Error : Object reference not set to an instance of an object.; ...
Error : Object reference not set to an instance of an object.
Server Name: Z
However, when I go to ship orders, and click send ship email, then it does send the email. This indicates a bug in the cart.
I'm using DNN 05.06.02 (144), and Smith Cart 4.38.
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