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Joined: 12/30/2010
Posts: 190
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I want to be able to customize the message that displays when a prospective customer wants to order 50 or more of our product. Right now the message that displays is, "The maximum per package weight for the selected service from the selected country is 150 pounds."
I want it to say something different, like that we'd love to help you place an order, or help get a freight quote by visitng site.com or calling 1-800-BUSINESS
Is there a way to do this in the backend, or is it baked into the .dll's?
-Mike
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Joined: 12/30/2010
Posts: 190
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This brings up another question that I have:
Right now I have maximum package weight set to 0 (There is no max weight for us, only whatever the max is for UPS)
So even if the weight is over 150lbs, shouldn't the order still be placeable? The way we ship, we go up for 150lbs and then if we need to we'll fill up another box for 150lbs before shipping it.
I guess I'd like to know what that would take to do; for now though I'd still like to know if its possible to change the message to say something a little more friendly
Thanks,
-Mike
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Joined: 3/11/2010
Posts: 1979
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To change the max and min order qty message on the cart page open the cart.resx file located in the \desktopmodules\smith.buynow\app_localresources folder and edit the values for MaxOrderQty_Msg.Text and MinOrderQty_Msg.Text
Regarding ups max package weight in the buynow settings that is a max per box weight you can set before the cart will package start splitting other line items in the order into seperate boxes when requesting rates via the ups shipping calculator.
Scott Kelly
Project Manager
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Joined: 12/30/2010
Posts: 190
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So if I have 0 entered to auto calculate the package weight, there shouldnt be a limit then, right? If I enter more than 150lbs worth of product with '0' entered in the max package weight field it throws that error message.
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Joined: 12/30/2010
Posts: 190
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This is the message I want to change, sorry for the confusion. See attached screen shot.
Changing the max package weight to something higher than 150lbs had no effect, it still throws the error message and will not let me continue to check out.
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Joined: 3/11/2010
Posts: 1979
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Hi Mike,
The message in your screen shot is returned from UPS and the cart just displays the message from the UPS rate calculator. UPS has a maximum weight per package of 150 is the reason you are getting that message. There is no place in the cart that you can change that message since it is a pass thru back from UPS. In the BuyNow module settings shipping section if you configure the max package weight to 150 or less the cart will split of the packages using your max package weight before submitting to UPS so you dont get that message returned from UPS.
Scott Kelly
Project Manager
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Joined: 12/30/2010
Posts: 190
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So I went ahead and did that, and set the max package weight to 150. That solved one problem, and people can freely add product.
Now I remember why I had this set to 0 in the first placel; because there was a problem with the way UPS is calulcating shipping costs if product is over 150lbs.
Now when I'm adding product to my cart the shipping goes from ~$110 for ~145lbs worth of product, to a whopping $2000.00 for one extra box (putting me over the 150lb limit).
That is not right, something is wrong with that, any ideas? I'm using shipping caluculator, and the product I am testing is only 9lbs (whatever that is in ounces, which is what I have it set to in my store)
-Mike
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Joined: 1/1/0001
Posts: 0
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Hi Mike,
I believe I have found the resolution to this issue. For your product, have you entered the weight in Ounces or Pounds? i noticed that in the manual it specifies to enter the product weight in ounces when in fact the correct measurement should be pounds we will be updating the manual accordingly.
Thanks
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Joined: 12/30/2010
Posts: 190
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Since what version has pounds been introduced?
That doesn't make sense though, because I currently have everything configured for ounces, and anything under 150lbs calculates shipping just fine, how come after the first 150 pounds has been calculated shipping goofs up?
On the drop down in the shipping settings, I still see 'ounces'. Even after converting my product weight back from ounces to pounds, that doesn't fix the problem, it only charges less for shipping (I'm assuming because it thinks it is ounces)
So I tried something, I set my weight to 9 (which is what it weighs in lbs) even though ounces was still selected in the shipping settings. From 1-265 of that product it calculates shipping fine (its close to 149 pounds calculated this way). If I added 4-5 more items and updated my quantity, shipping cost skyrocketd to $2000 again.
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Joined: 12/30/2010
Posts: 190
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4.46 still does not have an option for 'pounds' only ounces or grams. Still able to replicate the issue in my own store and on the test portal (www16)
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Joined: 1/1/0001
Posts: 0
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Hi Mike,
Programming is currently working on the issue today and I will post back as soon as an update is available.
Thanks,
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Joined: 7/9/2011
Posts: 18
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I just installed 4.67 to correct a shipping calculator issue but aside from that, I was getting funky shipping rates back from UPS for a package weighing 7 ounces. I looked at the product detail for the product that my user entered and noticed that the weight is to be in pounds and the value was 7. (It was imported from a spreadsheet). When I tried to change it to .47 pounds (7/16), it would not let me. How do I enter package weights for items < 1 pound
Doug
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Joined: 1/1/0001
Posts: 0
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Hi Doug,
the Product Setup screen will not allow fractional weights because the shipping carriers (ups, usps, fedex, etc) don't return rates for fractional weights in the product setup screen. I would recommend either rounding to the nearest whole number or using the Custom Ship Methods By Weight Shipping Method.
Thanks,
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