HomeHome Product Discus... Product Discus...SmithCartSmithCartOrder submission is not working on the Confirmation page, the screen just refreshesOrder submission is not working on the Confirmation page, the screen just refreshes
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9/21/2011 6:19 PM
 

I'm using the smith cart version 4.57.0

MSSQL 2008 on PowerDNN

DNN 5.6.1

Issue:  When the submit order button is pressed at the Confirmation stage, the screen refreshes and there are no errors to the user.  This happened after the 4.57.0 upgrade, if that helps.  But I've been upgrading just about every install after that.  I've made no changes to the ASCX files.

These are the 2 errors that show in the event viewer:

 

First:

Error: : Object reference not set to an instance of an object.
Server Name: GENERIC96

Second:

Stacktrace: : at Smith.DNN.Modules.BuyNow.Confirm.AddStoreOrder(Int32 PayHistID, String orderStatus) at Smith.DNN.Modules.BuyNow.Confirm.ProcessStatus(PaymentStatusInfo status) at Smith.DNN.Modules.BuyNow.Confirm.Submit() at Smith.DNN.Modules.BuyNow.Confirm.btnSubmit_Click(Object sender, EventArgs e)
Server Name: GENERIC96

 
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9/21/2011 7:01 PM
 
Hi Mike,

Which Payment Gateway are you using? Are you using the Success Redirect URL feature? Can you post a screenshot of your Cart Settings?

Thanks,
 
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9/21/2011 7:07 PM
 

Hey Kevin,

I'm not using that feature.  I tried the feature by adding http://www.google.com as the redirect but had the same errors.  I attached the settings screen shot.

Thanks.

 
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9/21/2011 7:19 PM
 
Hi Mike,

Which Payment Gateway are you using? Can you post a screenshot of your full Cart Settings?

Thanks,
 
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9/22/2011 6:31 AM
 

Here you go, just POs are accepted.  Users can also use the Request Freight Quote(new feature for us.)

 
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9/22/2011 4:33 PM
Accepted Answer 
Hi Mike,

I reviewed your settings and I believe I have found the issue. When the Save DNN Profile is set to "Biography" the Cart will not proceed from the Confirmation Page to the ConfirmStaus page most likely due to the fact that the Biography field is a rich text field so the data may be too large to pass to the database. Disabling the feature will allow you to checkout.

Thanks
 
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9/22/2011 7:16 PM
 

That fixed it, I disabled the setting completely.  Thanks!

 
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10/3/2011 4:48 PM
 
Hi Mike,

Glad we could help!
 
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HomeHome Product Discus... Product Discus...SmithCartSmithCartOrder submission is not working on the Confirmation page, the screen just refreshesOrder submission is not working on the Confirmation page, the screen just refreshes