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11/7/2011 10:35 AM
 

All of the appropriate shipping types are selected but we get the above error when the customer clicks on calculate shipping - please advise asap!

717-615-2199 or 717-615-2122

Brian@StrasburgBusinessSolutions.com

 
New Post
11/7/2011 7:56 PM
 

Hi Brian,

Which version of the Cart and DNN are you currently running? Please provide the error you are reporting I do not see it posted. 

 

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Thanks,

 

 
New Post
11/8/2011 5:53 AM
 

not sure what version we have - here is the check out page with the error on it highlighted in red.

 

 

 

 

Shopping Cart

 
 
 
 
 
Unsupported packaging requested.
  Product Unit Cost Quantity Line Total  
  Quilted Pot Holders $6.00 $6.00
 
 
 
 
 
Sub Total :   $6.00
Shipping & Handling :   $0.00
Sales Tax 0% :   $0.00
Total :   $6.00
 
 
Ship To
 
Name: shannon bauer
Address: 308 North Star Rd,
City: Strasburg
Country: United States
State/Region:   Pennsylvania  
Zip Code: 17579
Ship Method:
 
 
 
 
 
 
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New Post
11/8/2011 5:55 AM
 

also please note that this screen appears after 'calculate shipping' is checked.  so the original page before clicking calculate shipping is clicked, as ups ground selected as the shipping method.  once this screen comes up with the error on it - the shipping method goes blank.

 
New Post
11/8/2011 6:36 AM
 
Also we are running version 4.58.0
 
New Post
11/9/2011 6:16 PM
 

Hi Brian,

Unfortunately I am unable to test this issue on the same version of the Cart as you are running as we don’t maintain source code for versions of the cart more than 3 versions back. Please post a screenshot of you Cart Settings and I will check to see if I can stop any configuration issues or you can login to our test portal to test the latest release of the Cart v.4.70. Email me at kevin@smith-consulting.com if login credentials are needed.

Thanks,

 
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