inconsistent email issues & shipping charge not reflected

Item		Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.
Subtotal	{{minicart.cartTotals.SubTotal \| currency : '$' : 2}}

Item

Qty

Total

{{cartItem.ProductName}}
SKU: {{cartItem.ProductSku}}

{{cartItem.Quantity | number : 2}} x {{cartItem.UnitCost | currency : '$' : 2}}

{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}

You have no items in your shopping cart.

Subtotal

{{minicart.cartTotals.SubTotal | currency : '$' : 2}}

Image	Item	Qty	Total
	{{cartItem.ProductName}} SKU: {{cartItem.ProductSku}}	{{cartItem.Quantity \| number : 2}} x {{cartItem.UnitCost \| currency : '$' : 2}}	{{cartItem.UnitCost * cartItem.Quantity \| currency : '$' : 2}}
{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}
You have no items in your shopping cart.

Image

Item

Qty

Total

{{cartItem.ProductName}}
SKU: {{cartItem.ProductSku}}

{{cartItem.Quantity | number : 2}} x {{cartItem.UnitCost | currency : '$' : 2}}

{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}

You have no items in your shopping cart.

SKU

Product Name

Unit Cost

Qty

Line Total

{{itemVariant.VariantHasText ? (itemVariant.VariantName + ': ' + itemVariant.VariantText) : (itemVariant.VariantGroup + ': ' + itemVariant.VariantName)}}

You have no items in your saved shopping cart.

Status	Order No.	Order Date	Ship To	Order Total	Pay Total	Balance
Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}	{{order.OrderID}}	{{order.OrderDate \| date : 'M/d/yyyy'}}	{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}	{{order.GrandTotal \| currency : '$' : 2}}	{{order.PayTotal \| currency : '$' : 2}}	{{order.GrandTotal - order.PayTotal \| currency : '$' : 2}}

Status

Order No.

Order Date

Ship To

Order Total

Pay Total

Balance

Bill Me Later Open Ready To Ship Shipped Picked Up Cancelled Incomplete On Hold Back Ordered Returned {{order.Status}}

{{order.ShipFirstName}} {{order.ShipLastName}}, {{order.ShipAddress1}} {{order.ShipAddress2}}, {{order.ShipCity}}, {{order.ShipState}} {{order.ShipZipcode}}

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inconsistent email issues & shipping charge not reflected

1/26/2012 8:39 AM

Sean O'Connor

Joined: 8/25/2010

Posts: 57

inconsistent email issues & shipping charge not reflected

Our Order Confirm & Shipping Confirm emails do not go out to customers (and the copy does not get sent to us) but it's inconsistent.

Also inconsistent is whether shipping charges appear on the order.

I placed an order yesterday and received both the order confirm & the shipping confirm. I was also required to pick a shipping amount & it too was accurately reflected. In other words, all went well. But today we received orders where neither of these things happened (no shipping charges and no emails).

When I checked one of the orders this morning, the error in the dnn event viewer was

Error : Object reference not set to an instance of an object

error with shipping charges & emails

V. 4.67 - DNN 5.06.03 (45)

I see references to an email issue and the need to upgrade.

Thanks

1/27/2012 1:36 PM

Joined: 1/1/0001

Posts: 0

Re: inconsistent email issues & shipping charge not reflected

Hi Sean,

Please post a screenshot of your Cart Settings and we will attempt to reproduce this behavior in our test environment.

Thanks,

1/29/2012 6:10 PM

Sean O'Connor

Joined: 8/25/2010

Posts: 57

Re: inconsistent email issues & shipping charge not reflected

Here are some of the settings. Please let me know if there are other specific settings you need to see.

1/29/2012 6:28 PM

Sean O'Connor

Joined: 8/25/2010

Posts: 57

Re: inconsistent email issues & shipping charge not reflected

Hi, Sorry I can't seem to upload a PDF with my settings. Looking through my settings, I still have the shipping zone issue - could that be the problem? (see prior post - I can't find the "my threads/my posts" section of the forum anymore). I will re-try to upload later. Thanks.

1/30/2012 5:08 PM

Joined: 1/1/0001

Posts: 0

Re: inconsistent email issues & shipping charge not reflected Modified By on 1/31/2012 12:20:05 PM

Hi Sean,

We are currently working on resolving the "My Threads" button issue, however in the meantime, can you send your screenshots with a link to this post to kevin@smith-consulting.com.

Thanks,