HomeHome Product Discus... Product Discus...SmithCartSmithCartDigital products download link issue/questionDigital products download link issue/question
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9/3/2012 1:51 PM
 
Hi,When our customers complete their mp3 order, the download link is not sent to them immediately. It sends the confirmation email, but not the 2nd email with the download link(s).This is something that changed on the last upgrade. They don't get the email with the download links until we manually click the "Send Order Email" button from the Manage Order Detail page in the store admin menu/manage orders.So what this means is that anyone ordering late Thursday afternoon through Monday morning will not receive their MP3 download links until we process orders late Monday morning as our office is closed Friday - Sunday.Can this be changed or if we are doing something wrong can someone tell us how to set this part up so that the links are included in the order confirmation email so they don't have to wait for the shipping email for any digital products.Thanks!We are on DNN: 06.01.03 (108)Smith cart: 4.93.0
 
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9/6/2012 6:54 PM
 
Hello,

The download link is not sent in a 2nd email, it should be included in the first initial Confirmation Email after a successful purchase.

Have you enabled the "Email Download Link" feature in your Cart Settings? If so, are there any errors being logged to your DNN Event Viewer?

Thanks
 
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HomeHome Product Discus... Product Discus...SmithCartSmithCartDigital products download link issue/questionDigital products download link issue/question